Job Summary
Reporting to the Director of Operations (Retail), the Installation Manager is responsible for overseeing daily installation operations, supporting and developing crews, and ensuring projects are completed safely, efficiently, and to the highest quality standards.
This is not a desk-only management role. We are looking for a hands-on leader who believes in leading from the front. The right candidate will regularly step onto job sites, assist crews when needed, and maintain a strong understanding of the work by staying active in the field.
If you take pride in building strong teams, solving problems in real time, and aren’t afraid to pick up the tools when the team needs support, we want to hear from you.
Why join our growing team:
https://youtu.be/SfZP2OJEfqw
What's in it for you
- $85,000 Salary
- Benefits plan after 6-month probation
- Gas Card
- Vehicle Allowance
- Opportunity to lead a growing installation team
- A culture that values hard work, accountability, and hands-on leadership
Key Responsibilities
Team Leadership
- Lead, mentor, and develop installation crews across all lines of business
- Foster a team culture built on accountability, safety, and craftsmanship
- Support crews on-site when needed to ensure projects stay on track
Hands-On Field Support
- Step in to assist with installations when workloads demand it
- Troubleshoot job site challenges alongside your crews
- Maintain credibility with the team by staying connected to the work
Operations Management
- Prepare daily materials and supplies for installers
- Review daily reports and prioritize backlogs and service calls
- Manage rechecks and completed jobs, updating i360 accordingly
- Monitor quality control and implement corrective action when required
Process & Performance
- Develop and implement operational policies and procedures to improve efficiency
- Identify operational challenges and implement practical solutions
- Oversee operational budgets, control costs, and optimize resource allocation
- Work closely with Operations and Finance on reporting and forecasting
- Collaborate with other location managers and the Customer Care team
Administrative Oversight
- Ensure receivables are reviewed and collected
- Present insights and recommendations to senior management
Other duties as required.
Skills & Experience
- 3+ years of leadership or supervisory experience
- Comfortable working in the field and assisting with installations
- Window and Door experience a must
- Experience in construction, installation, or a skilled trade is an asset
- Strong problem-solving and decision-making abilities
- Excellent leadership, communication, and interpersonal skills
- Strong customer service mindset
- Proficiency with computers and ability to learn new software
- Knowledge of industry regulations, best practices, and health & safety
- Experience with Surecommand is an asset
Working Conditions
- Full-time position
- Combination of office, warehouse, and field work
- Travel is Required
Lifestyle Home Products values diversity, collaboration and respect for each other. We are looking for qualified candidates who share our values and willingly contribute to discussions and sharing of ideas and perspectives within a supportive environment. We are also committed to a barrier free recruitment and selection process. If you require any accommodations at any point during the application and hiring process, please contact hr@lifestylehp.ca with your accommodation needs. Any information received relating to accommodation will be addressed confidentially. Lifestyle Home Products utilizes AI in its screening process. Only successful candidates will be contacted but we thank all those who apply.
