RPA Operations & Support Analyst (Automation Career Track)

RPA Operations & Support Analyst (Automation Career Track)

Sofia, Ref №: RPAOS0326G

KPMG in Bulgaria is part of a global network of professional services firms. We are expanding our RPA (Robotic Process Automation) environment and strengthening the operational and governance layer behind it.

We are seeking a motivated RPA Operations & Support Analyst with a passion for learning to join our team. This role combines operational, administrative, and coordination responsibilities within our automation landscape. It is a structured entry point into Automation Engineering, with the opportunity to gradually transition toward development responsibilities (up to 50% development over time for motivated candidates).

Key Responsibilities (Initial Phase):

RPA Operations & Monitoring

• Monitor production bot runs
• Investigate and document incidents
• Track SLAs and operational metrics
• Perform root cause documentation

Governance & Administration

• Maintain operational tables and tracking files
• Manage access requests and permissions
• Register and onboard new clients/process users
• Maintain structured documentation
• Ensure compliance with internal procedures

Business Coordination

• Communicate with business departments using the robots
• Handle non-development related questions and requests
• Act as first-level operational contact
• Escalate technical issues to developers when necessary

What We Are Looking For:

• University degree (completed or in progress) in computer science, information technology, or a related discipline
• Strong structured and process-oriented thinking
• Excellent organizational skills
• High attention to detail
• Professional written and verbal communication skills in English and Bulgarian
• Ability to manage multiple administrative streams
• Calm and structured approach to operational issues
• Genuine interest in automation and process optimization

Nice to have:

• Basic Python or SQL knowledge
• Experience with ITSM / ticketing systems
• Experience with monitoring tools
• Understanding of governance or compliance processes
• Advanced Excel knowledge

At KPMG, we want you to feel balanced and supported in your career. Here’s what we offer:

• Work-Life Balance: Hybrid working, flexible hours, and extra holidays.
• Learning Opportunities: Onboarding program, certification support, online and on-site courses
• Career Development: Structured performance development; performance-based promotions.
• Considerate Remuneration Package: Regular salary increases and performance bonuses, referral bonus.
• Wellbeing program: Food vouchers, additional health insurance, sport card, corporate discounts, fresh fruit, and team buildings.
• Transportation: Fuel vouchers, public transport card.

Join Us! Your degree. Your future. Your opportunity.

Take the first step and apply now to #MakeTheDifference.

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