Civil Administration Officer

Civil Administration Officer

• CCSS Level 2 | $81,547.28 to $88,273.55
• Full Time | 37.5 hours per week
• Location | Darwin

About NAAJA

The North Australian Aboriginal Justice Agency is a leading not-for-profit organisation that provides legal services and advocacy to Aboriginal and Torres Strait Islander people in the Northern Territory. NAAJA’s legal practice provides high quality, culturally proficient and accessible advice, casework and court advocacy in both criminal and civil law.

About the Role

NAAJA’s Civil Law Practice is fast-paced, diverse and impactful, supporting clients across areas such as tenancy, discrimination, social security, child protection, police accountability and victims of crime assistance.

Civil Administration Officers are essential to keeping our civil legal services running smoothly. You will support lawyers by engaging with clients, managing appointments, maintaining accurate records and carrying out a range of administrative and reception duties. This role is ideal for someone who enjoys helping people, thrives in a busy office and is committed to delivering a culturally safe and supportive service.

Why This Role Is Right for You?

This role will suit you if you:

• Enjoy supporting people and building respectful, culturally safe relationships
• Want to contribute to improving access to justice for Aboriginal communities
• Work well in a busy environment with competing tasks
• Value being part of a supportive, dedicated team

What We Offer at NAAJA

When you join NAAJA, you join an organisation dedicated to your growth, wellbeing and long-term career development. We provide:

• Salary packaging options up to $18,450 per annum tax free
• 6 weeks annual leave
• 3 weeks personal leave
• Professional development options and a great team
• Opportunities to work in a values-driven organisation making a real impact

What You’ll Be Doing

• Answer phone calls, greet visitors and assist with general reception duties.
• Communicate with clients in a culturally appropriate and respectful manner.
• Arrange appointments and support communication between lawyers and clients.
• Maintain legal files, process client intakes and organise prison and interpreter bookings.
• Enter and manage accurate client data using NAAJA’s client and document management systems.
• Prepare documents and assist with administrative tasks as directed by lawyers.
• Provide general support to the civil team as required.
• Perform other duties appropriate to the role.

What We’re Looking For

• Reliable, enthusiastic and committed team members who can work well under supervision.
• Strong written and verbal communication skills, especially with Aboriginal and Torres Strait Islander clients.
• Experience working with Aboriginal and Torres Strait Islander people.
• Experience in a busy office environment, including phones, email, data entry and Microsoft Office.
• Ability to take initiative, manage tasks, meet deadlines and work cooperatively with others.
• Ability to obtain an Ochre Card (Working With Children Clearance).
• Satisfactory criminal history check and no disqualification from working in a legal practice.

How to apply

Applicants for this position must submit a cover letter and resume addressing the essential criteria.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Enquiries can be sent to hr@naaja.org.au. **Emailed applications not accepted**

Applications close: 20 March 2026