From A$53,400EntryPart Time
About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.
About our role
Startek is currently recruiting talented individuals to join our Gas and Electricity teams within our Energy Distribution portfolio as an Inbound Customer Service Agent. As an Inbound Customer Service Consultant, you will be responsible for providing a high level of service to customers, by responding to incoming calls and work generated by calls, email and B2B communications in a timely, accurate and courteous manner regarding Electricity & Gas matters. You will develop and maintain effective communication by dealing with a wide range of client support teams and retailers. You will apply documented practices and procedures to ensure requests from retailers and customers are processed efficiently and within regulatory timeframes.
What we are looking for:
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