Internship: Social & Community Listening and Data (2 persons) - Part-time. Dar es salaam, Tanzania. (6 months)

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, empowerment.

UNICEF Tanzania works closely with the Government and implementing partners to strengthen evidence-based Social and Behaviour Change (SBC) programming across health, nutrition, WASH, child protection, education, and emergency contexts. In an increasingly digital society, where Tanzania has over 30 million mobile phone users and rapidly growing use of platforms such as WhatsApp, Facebook, and SMS-based services, digital channels have become critical spaces where beliefs are formed, information is exchanged, and behaviors are influenced. 

Recognizing this shift, the SBC Section integrates social and community listening, digital insights, and data-driven approaches to generate real-time intelligence on public perceptions, misinformation trends, emerging risks, and behavioral barriers affecting children, adolescents, and caregivers. These approaches are essential in a context where digital platforms are often the first point of access to information, particularly for young people and urban and peri-urban populations. 

To strengthen analytical capacity and ensure the timely generation of actionable evidence, the SBC Section seeks an intern to support social listening, data analysis, and the design and management of surveys. The intern will contribute to systematic knowledge generation and support programme teams in translating digital and community insights into practical, responsive, and impactful programmatic recommendations, ensuring SBC interventions remain relevant in Tanzania’s evolving digital landscape.

How can you make a difference? 

The purpose of this internship is to support the SBC Section in generating, analysing, and translating insights from digital platforms, community feedback systems, and analytical tools such as Talkwalker and U-Report. The intern will gain skills and expertise to apply their learning in data science in real time.  The interns will be mentored closely by the Social and Community Listening Analyst to strengthen social listening systems, enhance data quality, and support surveys and evidence production to inform SBC strategies and interventions.  

3. Objectives 

The intern will: 

1. Leverage on the opportunity to apply technical and analytical skills to the ongoing social and community listening efforts using platforms such as Talkwalker, Google Analytics, I HEARU, and Kobo/ODK datasets. 
2. Apply skills on data management, cleaning, summarization, and visualization for SBC insights and routine reporting. 
3. Contribute to the design, testing, and deployment of surveys—including perception surveys, rapid polls, and community feedback tools such as U-Report. 
4. Support documentation, knowledge management, and preparation of briefs, presentations, and internal updates to strengthen evidence-based planning and implementation of SBC interventions. 

4. Duties and Responsibilities 

Under the supervision of the Social and Community Listening Analyst and overall guidance of the team lead, the intern will perform the following tasks: 

A. Social & Community Listening (40%) 

• Monitor new conversations across multiple channels, including social media, feedback systems, and digital communities. 
• Assist in identifying emerging narratives, misinformation trends, sentiment shifts, and public concerns affecting children and youth. 
• Support the preparation of weekly, situational, and thematic social listening reports. 
• Assist in mapping influencers, digital communities, and engagement patterns relevant to UNICEF programmes.  

B. Data Analysis & Insights Generation (30%) 

• Support data cleaning, coding, and processing of qualitative and quantitative datasets. 
• Analyze trends, sentiment, demographic breakdowns, and thematic patterns. 
• Produce data visualizations (e.g., dashboards, charts, tables) for internal use. 
• Assist in triangulating digital insights with programme data and community feedback. 

 C. Survey Design & Management (20%) 

• Support development of Kobo/ODK survey tools, including XForms and simple RapidPro flows when needed. 
• Assist with translation checks, skip logic, validation criteria, and testing digital questionnaires. 
• Contribute to the monitoring of live surveys, ensuring data quality and smooth field implementation. 
• Support preparation of survey summaries and short analytical notes.  

D. Documentation/ Knowledge Management and Sharing (10%) 

• Assist in preparing PowerPoint presentations, briefs, and communication products. 
• Organize files, dashboards, and resources within the SBC knowledge management system. 
• Support cross-unit collaboration with Health, Nutrition, WASH, Child Protection, Youth Engagement, and other programme teams.  

5. Expected Deliverables 

• Weekly or bi-weekly social listening insights summaries. 
• At least two analytical briefs on thematic issues (e.g., misinformation, youth engagement, online risks). 
• Clean, well-organized datasets for surveys and social listening outputs. 
• A completed survey tool (Kobo/ODK) with testing documentation. 
• Final internship report summarizing achievements, lessons learned, and recommendations.  

6. Learning and Development Opportunities 

The intern will gain exposure to: 

• UNICEF programming especially SBC and RCCE systems. 
• Social listening methodologies across multiple platforms, both online and offline. 
• Digital analytics, data visualization, and rapid insight generation. 
• Survey development (Kobo Toolbox, ODK, RapidPro). 
• Inter-agency RCCE coordination and emergency response insights. 
• Evidence-informed SBC and behaviour change approaches.  

UNICEF will provide mentoring, participation in internal learning sessions, and opportunities to collaborate with programme teams.  

7. Qualifications and Competencies 

Education: 

• Currently enrolled in or recently graduated (within past 2 years) from a university programme in Statistics, Data Science, Public Health, Social Sciences, Communications, ICT, or a related field at bachelor’s or master’s level.  

Experience & Skills: 

If you would like to know more about this position, please review the complete Job Description here: [attach JD/TOR here]

To qualify as an advocate for every child you will have…

• Familiarity with data analysis tools (Excel, Google Sheets; familiarity with Power BI or similar is an asset). 
• Basic understanding of social media platforms and digital analytics. 
• Experience with Talkwalker, IHEARU, Kobo Toolbox/ODK is an added advantage. 
• Strong analytical, writing, and communication skills. 
• Ability to work in a fast-paced environment, with attention to detail. 
• Proficiency in English required; Swahili is an advantage. 

8. Administrative and Logistical Note 

• Two interns will be engaged  and will receive a monthly stipend from the University of Dar-Es-Salaam. 
• The interns are expected to work 20 hours each  per week unless otherwise agreed with the supervisor. 
• The intern must provide their own laptop and maintain appropriate conduct in line with UNICEF’s Code of Conduct and Child Safeguarding policies. 
• Interns must have proof of medical insurance covering their time at the duty station. 
• Interns are personally responsible for obtaining any required visa, covering the entire period of their internship. If necessary, UNICEF will support the process by providing relevant documents such as the proof of internship. 

9. Supervision & Performance Review 

The intern will be supervised by the Social and Community Listening Analyst within the SBC Section. Performance will be reviewed at mid-term and at the end of the assignment against agreed deliverables. 

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does, and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to including everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for people with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background, or disabilities. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credentials and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable female are encouraged to apply.

UNICEF reserves the right to withdraw an offer of appointment, without compensation, if medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening the resilience of communities and the capacity of national authorities.

Additional information about working for UNICEF can be found here.