Workforce Operations Coordinator

Company Description

Ballantynes has been a cornerstone of the Canterbury region for generations — proudly blending heritage with innovation. With stores in Christchurch, Timaru and Invercargill, and over 300 team members across retail, hospitality, buying, customer service, IT, finance, marketing and more, we’re a growing organisation with people at the heart of everything we do.

At Ballantynes, exceptional customer service starts behind the scenes. Our people create the warm, welcoming environment our customers know and love — and this role plays a vital part in making that happen.

Job Description

About the role

Reporting to the Head of Sales, the Workforce Operations Coordinator is a key member of the Sales Leadership Team. You’ll be responsible for the day‑to‑day coordination of workforce operations for our Christchurch store, ensuring the sales floor is always well‑staffed, well‑trained and ready to deliver an outstanding customer experience.

This is a dynamic, hands‑on role that combines workforce planning, problem‑solving, communication and a genuine people focus.

What you’ll be doing

In this role, you will:

• Own workforce planning and rostering for the Christchurch sales team, ensuring accuracy, efficiency and alignment with trading needs
• Oversee timesheet management, maintaining high standards of accuracy and reliability
• Manage and support our casual workforce, forecasting staffing gaps and ensuring the right people are in the right place at the right time
• Play a central role in recruitment and onboarding, supporting hiring managers and creating a smooth, positive experience for new team members
• Coordinate training and development across the sales floor, including managing and reporting on Redseed training modules
• Work closely with the Head of Sales, Floor Managers and Supervisors to support daily operations and keep the store running smoothly

Qualifications

What you’ll bring

You’ll be someone who thrives in a fast‑paced retail environment and enjoys bringing structure, clarity and calm to busy operations. You’ll bring:

• Strong organisational skills and attention to detail
• The ability to plan ahead, anticipate challenges and respond quickly to change
• A people‑centred, solutions‑focused mindset
• Confidence using Microsoft Office and workforce management systems
• The ability to quickly learn and work with training platforms such as Redseed
• Clear communication skills and a collaborative working style

Your analytical thinking, foresight and genuine interest in people will see you succeed in this role — along with your ability to balance priorities while keeping everything running seamlessly.

Additional Information

Why Ballantynes?

You’ll be joining a respected New Zealand brand that values professionalism, development and teamwork. This is an opportunity to make a real impact on the customer experience while supporting and developing a large, diverse sales team.

If you enjoy creating order from complexity, supporting people to perform at their best, and being part of a business that truly values its people — we’d love to hear from you.

This is a full-time, 40-hour position working Monday to Friday.

Applications close 7th April 2026.

Please note, we will be interviewing candidates during the application period so the role may close earlier than the end date.

Applicants must have current eligibility to work in New Zealand.