Staff/ Sr. Staff Customer Quality & Failure Analysis Engineer

Responsibilities

MaxLinear is seeking a Customer Quality & Failure Analysis Engineer to manage customer complaints and drive comprehensive failure analysis (FA) for released IC products. In this role, you will lead cross‑functional root‑cause investigations, coordinate FA activities with OSATs and external labs, and provide accurate cost/time estimates along with detailed and reliability reports. You will focus on the following:

• Lead customer complaint management and 8D reporting
• Perform electrical FA, coordinate with OSAT/external labs
• Provide FA cost estimates and schedules
• Deliver reliability reports aligned with JEDEC expectations
• Work closely with Product Development, Test Engineering, Application Engineering (SW & HW team), PM, Marketing, suppliers, operations, Sales operations
• Facilitate cross-functional meetings and drive closure
• Manage stress testing with external labs
• Analyze complaint trends and report metrics
• Support customer audits and QMS documentation
• Answer customer quality related enquiries e.g. manufacturing info, environment & materials info., package/packing/marking info., soldering profile, and so on. If appropriate with involvement of respective expert groups
• Reliability test samples and FA samples management
• Review customer RMA requests from a QA perspective and support the RMA process 

Qualifications

• BS in EE, Physics, Materials Science or related
• 5+ years in semiconductor FA, reliability, test, or customer quality
• Strong analytical and problem‑solving skills (8D, DOE, 5‑Why)
• Experience with FA tools (electrical isolation, X‑ray/CSAM, IV-Curve, De-cap, X-section, FIB/SEM)
• Cross‑functional collaboration experience
• Excellent documentation and reporting skills
• **Fluent English** (written and spoken)

Company Overview

MaxLinear is a global, NASDAQ-traded company (MXL) where the entrepreneurial spirit is alive and well. We are a fabless system-on-chip product company, striving to improve the world’s communication networks for everyone through our highly integrated radio-frequency (RF), analog, digital, and mixed-signal semiconductor solutions for access and connectivity, wired and wireless infrastructure, and industrial and multi-market applications.

We hire the best people in the industry and engage them in some of the most exciting opportunities that connect the world we live in today. Our growth has come from innovative, bold approaches to solving some of the world’s most challenging communication technology problems in the most efficient and effective manner.

MaxLinear began by developing the world’s first high-performance TV tuner chip using standard CMOS process technology. Others said we couldn’t achieve the extremely high-performance requirements using CMOS, but we proved them wrong and achieved enduring global market leadership with our designs. Since then, we’ve developed a full line of products that drive 4G and 5G infrastructure; enable data center, metro and long-haul optical interconnects; bring 10Gbit to the home; power the IoT revolution; and enable robust and reliable communication in harsh industrial environments. Over the years, we’ve expanded through organic growth and through several acquisitions that have perfectly complemented our existing portfolio and enabled us to deliver complete end-to-end solutions in our target markets. One such example was the acquisition of Intel’s Home Gateway Platform Division that added Wi-Fi, Ethernet, and Broadband Gateway Processor SoC technology to our connected home portfolio creating a complete and scalable platform of connectivity and access solutions to fully address our customers’ needs.

Our headquarters are in Carlsbad, near San Diego, California. We also have major design centers in Irvine and San Jose, California; Valencia, Spain; Bangalore, India; Munich, Germany; Israel; and Singapore.

We have approximately 1,200 employees, a substantial majority of whom have engineering degrees and include masters and Ph.D. graduates from many of the premiere universities around the world. Our employees thrive on innovation, outstanding execution, outside-the-box thinking, nimbleness, and collaboration. Together, we form a high-energy business team that is focused on building the best and most innovative products on the market.