Job DetailsJob Location: Conner Prairie Museum - Fishers, IN 46038Position Type: Full TimeTravel Percentage: NegligibleJob Shift: AnyJob Category: Restaurant - Food ServicePrincipal Function: The Front of House Lead supports the Food and Beverage department by leading staff across daily food service points of sale. This role is responsible for opening and closing procedures, staff training and guidance, and ensuring the facility is well maintained. Success in this position requires strong attention to detail and a commitment to upholding health and safety standards for both guests and staff
Essential Duties and Responsibilities: Duties include, but are not limited to:
Overseeing daily café operations: ensuring the café opens and closes smoothly, the environment stays clean, and service flows efficiently.
Leading and supporting the team: coaching staff, delegating tasks, and maintaining a positive, collaborative work culture.
Ensuring compliance with health and safety standards: maintaining cleanliness, monitoring food safety practices, and preparing for inspections.
Communicating with management and staff: reporting issues, sharing updates, and helping implement new processes or menu changes.
Monitoring cash handling and POS accuracy: supporting staff with transactions, reconciling drawers, and following financial procedures.
Handling customer interactions: resolving concerns, ensuring a welcoming atmosphere, and modeling excellent service
Managing inventory and supplies: tracking stock levels, placing orders, reducing waste, and coordinating deliveries
Adheres to Conner Prairie's rules of conduct.
Supervisory Responsibilities:
Reports to Food and Beverage Manager
Trains and/or oversees training of all staff on guest service expectations, food safety protocols and Conner Prairie Standards.
Assigns staff to job duties based on experience and skills.
Monitors daily performance and productivity
Skills and Abilities
Experience in food service or hospitality required
Excellent verbal and written communication skills.
Excellent interpersonal, leadership, and organizational skills.
Creative and effective problem-solving.
Ability to accept constructive feedback and to work collaboratively with upper management and other stakeholders to identify and facilitate needed improvements to the food service program.
Reliable and self directed
Proficiency with Microsoft Office Suite or similar software as needed to draft reports, inventory, and budgets.
Experience with Square POS systems a plus but not required
Education and/or Experience: Relevant experience or training, which may be demonstrated via degree or certificate, completion of apprenticeship, or other experience necessary to become trained in a supervisory role preferred but not required. Working knowledge of Food Safety Standards and Procedures is required. Food handler certification preferred. If not already certified, candidates must be willing to obtain certification upon hire. QualificationsQualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Competencies: To perform this job successfully, all employees at Conner Prairie should demonstrate the following competencies:
Customer Service – Responds to requests for service and assistance; Manages difficult or emotional customer situations focusing on listening without interrupting and keeping one’s emotions under control; Solicits customer feedback to improve service; Maintains confidentiality and meets commitments; Remains open to others’ ideas and tries new things.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality/Quantity – Demonstrates accuracy and thoroughness; Looks for ways to promote and improve quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner; Strives to increase productivity and works quickly.
Safety/Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality/Dependability – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and events on time; Follows instructions; Responds to management’s direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternative plan.
Job-related Competencies – To perform this job successfully, employees in this job should demonstrate the following competencies:
Leadership – Able to guide, motivate and support seasonal and part time staff in their roles. Can provide clear direction and constructive feedback when needed. Demonstrates a calm, confident presence during busy or stressful periods. Maintains fairness, consistency, and professionalism.
Guest Service Skills – Models Conner Prairie’s mission in everyday interactions. Handles guests’ questions, concerns, and escalations with patience and positivity. Ensure staff always deliver friendly efficient service.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Relays operational issues and staffing concerns to management. Encourages open, respectful communication within the team.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 50 pounds. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell.
Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee regularly is exposed to working in wet or humid conditions (non-weather), and outdoor weather conditions. The employee will occasionally work near moving mechanical parts, in high, precarious places, near fumes or airborne particles, toxic or caustic chemicals, extreme cold (non-weather), extreme heat (non-weather), risk of electrical shock, and work with explosives. The noise level in the work environment is usually quiet to moderate.
Conner Prairie is generally open from 10:00 a.m. to 5:00 p.m., Tuesday through Sunday, this position will be required to work beyond these hours and when open for special events.
