Retail Operations Coordinator

Retail Operations Coordinator

RapidClean NT – Berrimah Full Time | 37.5 hours per week

About Ironbark

Ironbark Aboriginal Corporation (Ironbark) is a not-for-profit organisation based in Darwin, Northern Territory. We successfully deliver community, employment, and economic services to urban, regional, and remote communities throughout the Darwin/Daly Region.

Our Vision - Changing lives - one story at a time

Our Mission Statement - Improving lives and transforming Aboriginal communities through employment, advocacy and economic opportunities.

Our Values - Commitment, Integrity, Collaboration, Courage and Respect

About RapidClean NT

RapidClean NT (RCNT) is Ironbark’s local one-stop shop for cleaning products, supplies and equipment, operating from a purpose-built retail and warehouse facility in Berrimah. As part of Ironbark’s commercial services portfolio, RapidClean NT supplies cleaning and hygiene solutions to businesses across the Northern Territory.

RCNT places a strong emphasis on employing and training Indigenous Territorians, offering opportunities for upskilling and collaborating with other divisions of Ironbark Aboriginal Corporation to create pathways for employment.

About the Role

We are seeking an organised and proactive Retail Operations Coordinator to support the day-to-day operations of RapidClean NT.

This role provides operational leadership across administration, sales support and warehouse coordination to ensure efficient service delivery, accurate order processing and strong customer relationships. You will play a key role in coordinating workflow, supporting the team and ensuring operational systems run smoothly.

Working closely with the Commercial Operations Manager, you will also act as the operational contact for key customers and suppliers, ensuring service commitments are met and operational issues are resolved quickly and professionally.

Key Responsibilities

• Coordinate the day-to-day retail and operational activities of RapidClean NT.
• Allocate and monitor workflow across administration, sales support and warehouse functions.
• Oversee customer order processing, quotations and purchasing activities.
• Maintain oversight of stock levels, inventory coordination and delivery scheduling.
• Support the Sales Representative in servicing key accounts and maintaining customer relationships.
• Act as the operational escalation point for customer service matters.
• Monitor operational performance and implement practical process improvements.
• Provide day-to-day supervision and support to administration and warehouse team members.
• Ensure compliance with Ironbark policies, procedures and workplace health and safety requirements.

About You

You will be an organised and solutions-focused professional with experience coordinating operations in a retail, trade or service environment.

We are looking for someone who has:

• Experience supervising or coordinating retail, operational or service-based teams
• Strong administrative and operational systems capability, including order processing and stock control
• A proven ability to deliver excellent customer service and maintain professional relationships
• Experience using retail, ERP or inventory systems and maintaining accurate data
• Strong organisational and communication skills
• The ability to contribute positively to a collaborative team culture
• Cultural awareness and the ability to work respectfully with Aboriginal and Torres Strait Islander peoples

Requirements

• National Police Clearance

• Current NT Driver’s Licence

• Working with Children Card (or ability to obtain)

• Forklift licence (or willingness to obtain)

In return for your skills and valued contribution you will be rewarded with

• Salary and Benefits: Generous remuneration package including 5 weeks annual leave with 17.5% leave loading

• Family and Lifestyle Support: Access to wellbeing initiatives, generous leave entitlements, and programs that support personal and family wellbeing.

• Purpose-Driven Culture: Be part of a values-led organisation making a real and lasting impact.

• Career development opportunities: Support to challenge yourself, grow and develop new skills and knowledge.

Are you ready for the next best adventure in your career?

Apply Now

If you are an organised and motivated retail operations professional who enjoys working in a fast-paced environment, we encourage you to apply.

Application close on Tuesday 18th March @ 11:59pm