Custom Design Consultant

Description

WHO WE ARE:

Samuel & Sons has enjoyed more than three quarters of a century of making the impossible possible. And along the way, we've never lost sight of what matters most - the people who've helped us get where we are and the close-knit family feeling that encourages each of us to do our best. Samuel & Sons people have the drive to overcome any obstacle and the spirit to take on any challenge. As a family-owned company with an immense appreciation for its employees, Samuel & Sons is a great place to work. The opportunities are yours for the taking. And the benefits are among the best in the industry. Samuel & Sons continues to maintain its competitive advantage, achieve superior customer satisfaction and improve the overall company performance by creating an inclusive workplace that empowers each employee to make valuable contributions, be as unique as they are, and promote reaching their fullest potential. Samuel & Sons appreciates the rich diversity of the people in the communities where we work. Therefore, we aim to create and maintain a professional environment where differences are respected, varied skills and abilities of diverse individuals are valued and all may contribute to the success of the organization.

Our Core Values

• We are CUSTOMERCENTRIC: The customer is at the heart of everything we do.
• We are HUMAN: See people as people deserving of our trust, respect, and integrity.
• We are UNITED: A community that supports each other through individual perspectives and collaboration.
• We are PASSIONATE: Driven and committed to being better every day.
• We PUSH BOUNDARIES: Move beyond what is by challenging assumptions and embracing change

ABOUT THE ROLE



The Custom Design Consultant supports the full lifecycle of custom and semi-custom trimming projects, from initial concept through production execution. This role ensures administrative accuracy, client communication, and cross-functional coordination to deliver high-quality custom products within designated territories. As an individual contributor, the Consultant plays a critical role in maintaining order precision, supporting developmental sales exposure, and contributing to overall client satisfaction.

 WHAT YOU WILL DO

•  Manage custom and semi-custom trimming inquiries from initial concept through production, guiding clients on timelines, sampling procedures, approvals, and minimum requirements
• Coordinate custom trimming quotes and orders, including color layout, order entry, purchasing collaboration, yarn sampling, and production tracking
• Prepare detailed shop drawings and order specifications to ensure accurate client verification prior to production
• Maintain accurate documentation within the custom quote tracking system, including comprehensive internal and client-facing notes
• Prepare and distribute approval packages to secure timely client sign-off and coordinate shipment of custom samples
• Review vendor shipments and mill packing slips to ensure order accuracy and communicate necessary instructions to internal teams
• Input vendor shipments with proper territory coding for Accounting and Shipping alignment
• Support custom dyeing and pattern development decisions under management supervision
• Identify and resolve technical development challenges to align production outcomes with client design intent
• Contribute to workflow improvements that enhance efficiency and service quality within the Custom Department
• Other duties as assigned by Senior Management

Requirements

WHAT WE’RE LOOKING FOR

Education & Experience

• Associate or Bachelor’s Degree
• 2–4 years of administrative, client service, or showroom experience
• Strong organizational and communication skills
• Sales or showroom experience within a design-oriented environment
• Design background or related industry experience

 Technical Skills

• Experience with Adobe Creative Suite or similar design software (preferred)
• Proficiency in Microsoft Office applications
• Ability to interpret shop drawings and technical specifications
• Familiarity with order entry

 Soft Skills

• Clear and professional communication
• Strong collaboration skills across departments
• Analytical problem-solving
• Detail-oriented with strong organizational ability
• Adaptability in managing multiple concurrent projects

CORE COMPETENCIES

• Communication
• Collaboration
• Accountability
• Problem Solving
• Technical/Functional Expertise
• Client Focus

WHAT WE OFFER:

• Competitive hourly rate plus incentive
• Comprehensive medical, dental & vision insurance with HSA option
• 401K plan with a 4% company match
• 15 days PTO, floating holiday option, and paid holidays
• Collaborative and professional work environment

Samuel & Sons is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, education, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics and celebrates the diversity of its growing team.

We are unable to sponsor or take over the sponsorship of employment Visa at this time.

Recruitment agencies and consultants may not submit resumes/CVs directly to managers through this website. Samuel & Sons does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Samuel & Sons.

Salary

$25 to $30 hourly

Samuel & Sons, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. Samuel & Sons may ultimately pay more or less than the posted range, depending on candidate qualifications. This range may be modified in the future.