Ventrata is looking for a Technical Writer who is curious, user-focused, and eager to learn. Prior experience in technical writing is not required; mindset and aptitude matter more than tools. Is that you?
Responsibilities:
- Create, update, and maintain a variety of technical documents, including user manuals, technical guides, API documentation, FAQs, release notes, and knowledge base articles;
- Knowledge Base Ownership, creating comprehensive documentation for our customers;
- Assist our marketing team in releasing newsletters that highlight our latest product updates and innovations;
- Review and fine-tune existing documentation to improve accuracy, readability, and consistency;
- Gather feedback from teams to drive continuous improvement;
- Stay up-to-date with product updates and changes to keep the documentation current;
- Collaborate with cross-functional teams, including product management, development, and customer support, to ensure alignment and accuracy of information.
Requirements
- Strong written English (minimum B2 level), with excellent grammar and attention to detail
- Ability to communicate with a wide range of stakeholders (engineering, product, support, non-technical teams) and adapt tone and approach accordingly
- Approachable and feedback-friendly, with low ego around content and a focus on improving documentation quality
- Independent and conscientious, able to assess how feedback or changes affect not just one article but the wider knowledge base
- Logical thinker, capable of structuring complex information in a clear, user-friendly way
- Strong user-centric mindset, with the ability to write for audiences ranging from non-technical users to experts
- Linguistic sensitivity, especially when working with translations or localized content (no need to speak multiple languages)
- Curiosity and learning mindset—comfortable admitting knowledge gaps and actively working to close them
- Basic technical literacy: some familiarity with programming concepts and the ability to understand and reason about hardware or device functionality
- Comfortable learning and using new tools (CMS, documentation platforms, internal systems)
- Ability to use AI tools responsibly as writing and research assistants
Nice to have:
- Basic understanding of how software systems and components interact
- Sensitivity to documentation maintenance, consistency, and long-term quality
- Experience using AI tools in structured workflows (e.g., prompt iteration, output validation)
Benefits
- We are fairly informal about working hours. We want to make sure you like your job and wanna go the extra mile for us;
- Unlimited paid holiday days;
- Start-up working environment;
- WFH or work remotely;
- Team buildings and company remote office. Sounds boring? The whole team met in Spain, South Africa, Italy, Portugal, and France. We also enjoy a spontaneous beer after work or any sports activity;
- Office in Brno and Lisbon. We have two office locations: the core team is located in Brno and we have one newly opened office in Lisbon. How does working for a month from Lisbon sound? :)
- Young and passionate team;
- Refreshments and delicious coffee in the office area;
- Hardware/remote setup package;
- Competitive salary and regular salary revaluation;
- Bonuses based on company performance.
Did we catch your eye or maybe also your heart and do you want to become part of the Ventrata family? Send us your CV and join us!
What can we offer?
- We are fairly informal about working hours. We want to make sure you like your job and wanna go an extra mile for us.
- Unlimited paid holiday days.
- Start-up working environment.
- WFH or work remotely.
- Team buildings and company remote office. Sounds boring? The whole team met in Spain, South Africa, Italy, Portugal, and France. We also enjoy a spontaneous beer after work or any sports activity.
- Office in Brno and Lisbon. We have two office locations: the core team is located in Brno and we have one newly opened office in Lisbon. How does working for a month from Lisbon sound? :)
- Young and passionate team.
- Refreshments and delicious coffee in the office area.
- Hardware/ remote setup package.
- Competitive salary and regular salary revaluation.
- Bonuses based on company performance.
Ready to help shape the future of travel experiences? Apply now and be part of something unforgettable.
About Ventrata
Ventrata is an enterprise ticketing platform designed for high-volume attractions, museums, observatory towers, sightseeing tours, and activity operators. Our all-in-one solution powers online, in-person, and third-party sales, and provides robust functionality for resource management, hardware integrations, and 24/7 live support.
Leading brands across diverse verticals trust Ventrata's solutions, and our focus on building long-term connections is key to mutual success. Since 2016, we have worked with many City Sightseeing operations and have teamed up with notable companies like Big Bus Tours and Historic Tours of America. Our recent partnerships, including those with English Heritage, Paradoxon, the Empire State Building, Thames Clippers, and many others established over the past two years, show strong potential to evolve into enduring, long-term relationships. These examples represent just a few of our many collaborations driving the innovation behind the 21 million tickets we sold in 2023 — a 60% increase from the previous year.
What truly sets us apart is our independence — we've been profitable since 2018, with no reliance on venture capital. This financial stability allows us to innovate and grow on our own terms.
We value collaboration and freedom ensuring that every team member has the space to take ownership, be heard, and drive real impact.
