Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Growth Mindset - We believe progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.
What Will You Be Doing?
Strategic & Department Leadership
- Establish and lead the contracts enablement strategy aligned with organizational goals and company values.
- Build and manage a high-trust contracts function grounded in accountability, responsiveness, collaboration, and operational excellence.
- Develop scalable processes, tools, and technologies to enhance productivity and improve contract cycle time.
- Provide executive-level updates on contract risk, pipeline impact, and process improvement initiatives.
Deal Desk & Negotiation Ownership
- Own and lead Deal Desk governance, ensuring meetings are structured, disciplined, and outcome-driven.
- Serve as the owner of customer and vendor contract negotiations, maintaining control of messaging, positioning, and adherence to company standards.
- Align contractual terms with Intradiem’s standard positions while balancing customer and revenue priorities.
- Identify and mitigate contractual risk while enabling business growth.
- Successfully navigate sourcing/procurement processes of large enterprise and Fortune 150 customers.
Operational Execution & Cross-Functional Partnership
- Foster strong working relationships with Sales, Finance & Accounting, Operations, Engineering, and Customer Implementation teams to ensure contracts support cross-departmental objectives.
- Ensure SOWs and pricing structures align with customer agreements and company standards.
- Establish SLAs for contract review and approval and ensure consistent adherence.
- Maintain disciplined pipeline management to support high-volume, complex deal cycles.
- Oversee updates and maintenance of customer contract records in SFDC and internal systems.
- Drive continuous process improvement and automation initiatives.
Contract Review & Governance
- Provide oversight and final review of NDAs, customer contracts, vendor agreements, and other legal documents as needed
- Ensure compliance with legal standards, company policies, and risk frameworks.
- Conduct all business in accordance with company policies and procedures.
- Perform other duties as assigned.
What Will You Need To Succeed?
- 10+ years of increasing responsibility and experience in contract administration, with at least 3–5 years leading or managing a contracts function.
- Demonstrated experience building or scaling contract processes in a SaaS or technology-driven environment.
- Proven ability to lead complex cross-functional negotiations involving Sales, Finance, Legal, and Executive stakeholders.
- Strong executive presence and ability to maintain control and clarity in high-pressure negotiation environments.
- Demonstrated operational discipline, including managing high-volume contract pipelines while meeting deadlines and stakeholder commitments.
- Experience establishing and using KPIs to drive measurable improvements in contract cycle time and risk mitigation.
- Ability to balance revenue enablement with risk management.
- Strong analytical thinking skills and attention to detail.
- Excellent interpersonal, oral, and written communication skills.
- High personal accountability and reliability in meeting execution and stakeholder follow-through.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to adapt schedule to support international and multiple time-zones when necessary.
Other Requirements
- Bachelor’s degree required.
- JD preferred but not required. Operational leadership experience in a contracts function is valued more highly than formal legal credentials.
- Ability to travel to internal in-person company events 3–4 times per year.
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
