Working Student (f/m/d) - MCC Technical Backoffice Intern for AI

 

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

What you'll build

 

• Develop and support AI scenarios for the Technical Root Cause Analysis.
• Support Ad-hoc Backoffice Internal requests comes from the colleagues.
• Follow-up weekend and weekdays staffing gaps with the respective teams.
• Contribute to our quality initiatives.

What you bring 

 

• Student (f/m/d) - enrollment in an undergraduate or master’s degree program relevant to the role (e.g., computer science or related field).
• Strong communication skills, with an open and professional style, to effectively address customer and colleague needs.
• Team player who is adaptable, proactive, and eager to learn in a fast-paced, international environment.
• Excellent organizational skills and ability to handle a variety of admin and support tasks efficiently.
• Customer-oriented mindset with perseverance, curiosity, and a passion for meaningful innovation and lifelong learning.
• Willingness to work closely with diverse international teams and support consultants.
• Proficiency in English.

Where you belong

 

Global Technical Back Office is part of SAP Mission Control Center (MCC), operates on a global level. It comprises of global teams and five regional organizations. We deliver 24/7 support to all critical customers in business down and go-live situations. The team is comprised of senior experts across various technical and application areas, working as De-Escalation Architect (DEA). 

 

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

 

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

 

#Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers #SAPNextGen

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448204  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations:  #LI-Hybrid

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