We are a world leading tourism company, passionate about helping travellers explore cultures, experience places, and connect with others, to live an enriched life. With almost 100 years of experience and with team members across the globe, we know travel and pride ourselves on delivering 5-star customer service and experiences of a lifetime.
ABOUT THE ROLE
We are looking for a highly motivated Travel Consultant with a passion for sales and exceptional customer service. You will handle inbound enquiries from both Direct Clients and Travel Agent Partners, ensuring every interaction is professional, friendly, and focused on delivering the best travel experience. From initial enquiry to pre-departure, you will be the key point of contact, guiding customers through their journey with expert knowledge and outstanding service.
Your ability to drive sales, maximise revenue opportunities, and exceed targets will be essential in this role. You will confidently upsell and cross-sell, ensuring customers receive the best travel options while contributing to business growth. Additionally, you will provide weekend on-call cover on a rota basis, assisting with any in-resort issues to ensure a smooth experience for our travellers. Most importantly, you will be part of a fantastic, supportive team that thrives on success and collaboration.
This role has a hybrid working arrangement with 2 days per week in our London office and 3 days working remotely from home. Team members in our call centre participate in a rota Monday - Sunday.
Responsibilities
- Convert enquiries into bookings, maximising every opportunity to upsell and cross-sell.
- Deliver a seamless customer experience with exceptional service from start to finish.
- Consistently meet and exceed individual and team sales targets.
- Handle both inbound and outbound calls and written enquiries with clarity, confidence, and expertise.
- Manage multiple bookings and enquiries efficiently across calls and emails.
- Support customers with any pre- and post-booking queries, including changes, cancellations, and travel disruptions.
- Work closely with the wider team to share knowledge, insights, and best practices.
ABOUT YOU
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Proven Sales & Customer Service Experience (preferably in travel), with a strong track record of achieving and exceeding targets.
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Ability to Sell with Confidence while building strong relationships with clients.
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High Attention to Detail to ensure all bookings and communications are accurate.
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Strong GDS Knowledge (Gold Medal, Aviate & Lime preferred but not essential).
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Excellent Communication Skills – both written and verbal.
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Strong Organisational & Multitasking Ability in a fast-paced environment.
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Confidence with Microsoft Office, particularly Excel.
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Team Player Mentality with a willingness to contribute to shared success.
WHAT WE OFFER
- Competitive salary with an attractive commission structure
- Flexible workplace culture with hybrid working model
- Wellbeing program and learning & development opportunities
- 25 days of annual leave, plus bank holidays
- Experience our premium products with familiarisation trips
- Opportunity to Work From Anywhere for up to 10 days per year
- Highly engaged team and great company culture
OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
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Genuine Service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
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Better Together - We are better when we connect and collaborate, valuing all opinions
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For Tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
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Celebrate the Moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all
