Customer Care Specialist

#ThriveatMMDSmart

Would you like to build a career in a leading multinational IT company?

We are looking for a spirited, English-speaking Customer Care Specialist who's ready to dive into the exciting world of cloud communications. You don't need previous experience – just bring your energy, willingness to learn, and readiness to work in a dynamic environment. By joining us, you'll be right at the heart of our mission to Connect, Engage, and Smile, making sure every interaction leaves a lasting positive impression.

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to  excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated.

What will you do at MMDSmart?

- Communicate with customers and help solve their problems and concerns;

- Report issues to neighboring teams: account managers, technical specialists, developers;

- Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams.

Requirements

You are a perfect match if you have:

- Proficiency in English (Upper-Intermediate or Advanced level);

- Resilience under pressure;

- Familiarity with Microsoft Office and Google Docs;

- A keen appetite for learning and self-improvement;

- A dynamic, proactive approach, coupled with the flexibility to work in rotating shifts: morning (9:00 - 18:00), evening (13:00 - 22:00) and night shifts (22:00 - 7:00);

You will totally impress us if you have:

- An experience in customer service;

- An experience working night shifts

Benefits

Why do talents choose and stay at MMDSmart?

Embrace the opportunity to work in a company that cares about:

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*.

Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.

Your Development: Benefit from free educational events & courses, and English classes with native speakers.

Your Career: Focus on your professional development in a supportive environment.

Work-Life Balance: Choose your working format - remote, office-based, or hybrid and engage in team-building activities.

Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got!

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.