Summary:
As the Head Barista at our aerospace facility in Auckland, you will play a pivotal role in enhancing the coffee experience for our employees and visitors. This position is crucial for maintaining high standards of beverage quality and customer service, ensuring that our café environment reflects the innovative spirit of our industry. You will lead a team of baristas, manage operations, and contribute to a positive workplace culture.
Responsibilities:
- Oversee daily operations of the café, ensuring efficient service and high-quality beverage preparation.
- Lead, train, and mentor a team of baristas, fostering a collaborative and motivated work environment.
- Develop and implement new beverage recipes and seasonal menus to enhance customer experience.
- Manage inventory, ordering, and supplier relationships to ensure the café is well-stocked and operational.
- Monitor and maintain equipment to ensure optimal performance and compliance with health and safety regulations.
- Engage with customers to provide exceptional service and gather feedback for continuous improvement.
- Prepare reports on sales, customer preferences, and operational efficiency to inform management decisions.
Qualifications:
- Proven experience as a barista or in a similar role, preferably in a high-volume environment.
- Strong leadership skills with experience in team management and training.
- Excellent customer service skills and a passion for coffee culture.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Knowledge of coffee brewing techniques and equipment maintenance.
- Strong organisational skills and the ability to manage multiple tasks effectively.
- Flexibility to work varied hours, including weekends and holidays.
