Love the water and believe safety and great guest vibes go hand in hand? The Aquatics Coordinator plays a key role in delivering smooth, safe operations and memorable surf experiences at URBNSURF.
.
Key Responsibilities
Operations & Coordination
- Oversee daily aquatics operations to keep the park running smoothly and safely
- Step into active positions to support crew coverage, breaks, and peak demand
- Manage equipment, first aid supplies, and operational tools
- Work Manager on Site (MOS) shifts as part of the operations team rotation
Crew Leadership & Capability
- Support hiring, training, and supervision of Lifeguards and Surf Guides
- Manage rosters and payroll to ensure coverage aligns with park needs and budgets
- Monitor qualifications and ensure compliance across the aquatics team
- Conduct performance audits and provide coaching and feedback
Safety & Guest Experience
- Support safety compliance and operational standards across the park
- Provide performance insights to improve safety and guest experience metrics
- Help recognise and reward crew contributions and guest feedback outcomes
- Partner with safety leadership to uphold and enhance safety protocols
Administration & Compliance
- Assist with reporting, audits, and operational documentation\
- Support budget tracking and efficient resource use
- Monitor adherence to policies, procedures, and regulatory standards
Brand & Experience
- Champion the brand and create a welcoming, inclusive environment
- Build strong relationships with guests, crew, and stakeholders
- Contribute to consistently high service delivery and guest satisfaction
Essential Qualifications & Experience
- Current Pool Lifeguard certification
- Current First Aid, CPR & Defibrillator accreditation
- Valid Working with Children Check
- Minimum 2 years’ experience in lifeguarding or aquatic operations
- Experience in surf parks, aquatic centres, ocean environments, or similar high-risk settings
- Strong understanding of lifeguard systems and aquatic safety
Why you'll love it
-
- Be part of a unique surf park environment where no two days look the same
- Play a meaningful role keeping guests and crew safe while delivering incredible experiences
- Lead, mentor, and develop a passionate aquatics team
- Work in a collaborative, high-energy environment with strong team culture
- Spend your days around water, sunshine, and stoke-worthy moments
- Surf at work (yes, really - space permitting)
About You
- Calm, organised, and proactive under pressure
- A natural mentor who leads by example
- Safety-focused while keeping the guest experience front of mind
- Collaborative, reliable, and adaptable in a fast-paced environment
- Comfortable working weekends, public holidays, and variable hours
