RepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.
Tasks
- To successfully onboard new customers onto our platform, providing full setup and training for best use and management
- Provide first line support to end users for fault fixing as well as general maintenance and management
- Collaborate with vendor (Plivo / Twilio) for Port-In requests and cross-functional teams to ensure seamless implementation of VoIP systems.
- Provide implementation support to end users that involves setting up 3cx account & assist in the installation, configuration, and maintenance of VoIP equipment (IP Phones)
- Provide training to end-users on the proper use of VoIP systems (3cx portal)
- Provide on going support to end users for VOIP System, VoIP equipment (IP Phones) & respond to and resolve customer inquiries and problems related to VoIP services via phone, email & chat.
- Document and update technical procedures, troubleshooting guides, and knowledge base articles.
- Participate in on-call rotations to address urgent VoIP issues outside of regular business hours.
- Implement and manage VoIP security measures to protect against potential threats.
- Maintain accurate records of support tickets, resolutions, and system changes in CRM.
- Monitor and analyze VoIP network performance, identifying and resolving issues to maintain optimal service quality.
Requirements
- Bachelor’s degree in information technology, computer science, or a similar field.
- Have a working experience and proficiency on VOIP Systems (3cx) & VOIP Equipment (Yealink, Panasonic, Grandstream)
- 3+ years of experience in client-facing roles.
- Possess knowledge of VoIP systems and IP Protocols.
- Ability to work well under pressure and to tight deadlines
- Professional approach to problem solving using analytical skills and excellent communication with both written and verbal English
- Timekeeping and flexibility to working patterns
- Knowledge of computing, networking, telecoms industry and products
- Experience working with international technical teams
Benefits
- Health Insurance (IPD)- Self, Spouse & Children
- Maternity & Paternity Benefits
- Provident Fund
- Paid Leaves (Casual, Medical & Annual)
- Profit/Stocks Sharing Plan (Tenured Employees)
