The Way We Live. We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationship and compassion. As relationship grows, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey.
- Job Title and Reporting: Multi-Store Lead, reporting to the Area Manager Annual Base
- Salary: Starting at $23.90 per hour + tips + bonus eligible
- FLSA Status: Hourly / Nonexempt / Full-Time
- Location: Inland Empire, CA 92501
Position Overview. As a Multi-Store Lead, you will oversee multiple locations, ensuring successful operations, customer and team member satisfaction, and facility upkeep. Your leadership will drive hiring, training, and performance evaluations, fostering a motivated and engaged team. You will champion company values, enforce safety standards, and lead by example in delivering outstanding customer service. Additionally, you'll manage timecards, schedules, and reports to optimize store efficiency. Your role in community involvement and engagement with your team members and leadership teams will strengthen our brand presence and support company growth.
Services and Duties. As the Multi-Store Lead (MSL), you will oversee Store Leads and day-to-day operations across assigned locations. Your essential duties and key responsibilities include, but are not limited to:
- Oversees Store Leads and the day-to-day operations of each location, ensuring successful operations, customer and Team Member satisfaction, and proper store upkeep.
- Leads hiring and training initiatives of new Team Members.
- Provides constructive and timely performance evaluations.
- Handles disciplinary action and Team Member terminations according to Company policies.
- Processes timecards, manages biweekly payroll, and oversees cash and credit card tip allocation to ensure accuracy and alignment with hours worked in the respective payroll cycle.
- Encourages effective and positive communication for all Team Members.
- Promotes and models safe working habits, reports potential safety hazards, and conducts initial investigations relating to workplace incidents.
- Collaborates with the Area Manager in coordinating community involvement initiatives.
- Proactively follows up on store maintenance projects with the Regional Service Manager.
- Works a total of 40 hours per week, dedicating at least 30 hours per week to on-bar duties.
- Cascades important information through proper communication channels to appropriate Team Members.
- Processes and approves expense requests via required platforms.
- Reviews and approves store schedules, providing feedback when necessary.
- Manages and reviews weekly HME and SPOC reports, cascading the data and feedback to Store Leads.
- Communicates personnel changes to appropriate departments in a timely manner.
- Reviews and processes time off requests, optimizing store scheduling and cost of labor, and maintaining adequate staffing to support operations.
- Monitors and reports on store ordering to help set pars.
- Attends all MSL meetings, team outings, and team meetings as scheduled.
- Approves and submits end-of-month (EOM) inventory.
- Oversees and monitors orders and inventory to ensure responsible ordering, and tracks delivery and service days.
- Holds vendors accountable for missed services or incorrect orders.
- Attends new store meetings and follows up on new store progress and opening checklists.
- Ensures the top-performing store receives monthly FFF incentives.
- Ensures consistent availability to Team Members to assist in resolving emergent matters.
- Leads by example by arriving to all scheduled shifts on time.
- Demonstrates excellent problem-solving skills using provided tools to resolve operational issues.
- Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion.
Additional Barista Duties. In this hourly, non-exempt role, you will also perform on-bar responsibilities. Your additional Barista duties include, but are not limited to:
- Immediately and warmly welcomes customers and Team Members, ensuring a positive, welcoming, and engaging environment.
- Abides by service speed requirements without compromising beverage quality or customer service, including third-party orders.
- Prepares and serves coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens.
- Maintains clean and organized work and customer areas, following health and safety guidelines.
- Promotes new coffee offerings and seasonal specials to enhance brand awareness and sales.
- Handles accurate cash and credit transactions, including daily cash deposits when required.
- Supports training initiatives and mentors new Team Members during onboarding.
- Holds leadership team accountable for assigned daily, weekly, and monthly tasks.
- Handles customer complaints and resolves issues professionally and promptly.
- Assists in inventory management and restocks supplies as needed, including product displays.
- Provides guidance on proper line busting during peak periods to expedite customer orders, which may require exposure to various elements.
- Proficient at working independently during shifts with self-directed initiative and minimal supervision.
- Always follows Black Rock Coffee Bar policies and procedures diligently.
- Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion.
Professional Development. At Black Rock Coffee Bar, professional development is a key driver of success. We are looking for individuals who embody business maturity, embrace innovation, and confidently recommend ideas while assessing risks and benefits. Accountability is fundamental, and we encourage team members to proactively address and escalate issues while closely monitoring business performance to align with strategic initiatives.
You are tasked with identifying innovative opportunities and proposing ideas while carefully evaluating risks and potential outcomes. You will take accountability by promptly addressing and escalating issues and by communicating the strengths and weaknesses of the department and/or its functions, emphasizing their impact on organizational initiatives.
Modeling collaboration and thoughtful participation is essential for both the growth of the company and the development of your direct reports. You will consistently and effectively present updates on ongoing projects to cross-functional teams and leadership, demonstrating exceptional clarity and contagious enthusiasm. You will exhibit a proactive drive for improvement, constantly seeking learning opportunities and effectively applying lessons learned through reflection, adjustment, and continuous improvement efforts.
Work Environment. This hourly, non-exempt role operates primarily in retail store and field settings and occasional travel for trainings, meetings, and openings. It also requires regular administrative work on site. You must be able to work in the following conditions and perform the following tasks:
- Fast-paced, guest-facing setting with periods of high noise during peak hours.
- Frequent on-bar work with direct customer interaction and POS use.
- Variable schedule including early mornings, evenings, weekends, and holidays.
- Work performed on foot for most of the shift.
- Indoor and outdoor duties, including line busting and event support with weather exposure.
- Regular travel within the assigned market and occasional out-of-market travel.
-
- Periodic desk and computer work for scheduling, payroll review, inventory, email, and reporting.
- Accurate data entry and review in Company systems including 7Shifts, Revel/POS, SPOC, HME, Nexonia, LMS, and HRIS with strict confidentiality.
- Reading, drafting, and responding to communications, SOPs, training materials, and corrective actions.
- Participation in virtual meetings and trainings using video, audio, and chat tools.
- Visual acuity for digital dashboards, spreadsheets, and reports, and auditory ability for calls and meetings.
- Light lifting and carrying of office supplies and documents up to 15 pounds.
Skills and Competencies. To excel in this role, you should bring a strong combination of leadership skills, customer service mindset, and operational discipline. The essential competencies and qualifications for success as a Store Lead include:
- Strong communication and interpersonal skills to lead and support team and guest engagement.
- Ability to thrive in a fast-paced environment while managing competing priorities.
- Experience fostering a positive team culture through accountability and recognition.
- High attention to detail, accuracy, and follow-through on assigned tasks.
- Flexibility to work varied schedules, including weekends and holidays.
- Self-motivated and dependable, capable of independent decision-making.
- Understanding of safety procedures and commitment to a clean, safe working environment.
- Must have been employed at Black Rock Coffee Bar for at least 6 months unless otherwise approved.
Benefits. Black Rock Coffee Bar offers a comprehensive benefits package including:
- Paid Time Off
- Performance-based bonus opportunities
- 401(K) Retirement Savings Plan with company match for eligible* team members
- Health insurance (medical, vision, dental) options for you and your family
- Pet insurance and Discount Programs because we know pets are family too!
- Long-Term Disability, Life, and AD&D coverage options
- Paid holidays
- Employee Assistance Program
- Ongoing professional development and training opportunities
- Discount program on childcare, recreation, lifestyle brands, and more
- Free drinks to keep you energized!
*Team members who complete 1,000 hours within a consecutive 12-month service requirement and have attainment of age 21, are eligible for 401(K) participation.
Additional Information. By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.
The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time.
Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period of time and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar team members.
Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
