MidFull TimeEN
We are looking for a Hardware Technician to join our Operations team in Brazil, with a strong focus on hardware, technical support, and customer implementations.
Assemble, configure, and perform maintenance on hardware equipment according to defined technical specifications.
Diagnose and resolve intermediate-level technical issues independently.
Support the LATAM Technical Lead in the implementation of new projects and processes.
Document all performed tasks, maintaining clear and up-to-date records of maintenance activities, electronic repairs, and incidents.
Manage local electronic repair cases, including component replacement, ensuring accurate diagnostics and timely solutions.
Escalate and consult with the LATAM Technical Lead in cases of complex or undocumented failures.
Inform the Regional Operations Analyst about required consumables and spare parts for repair or manufacturing processes.
Support customer site visits together with the Implementations team when required (schedule coordination handled by the Regional Operations Analyst).
Respond to customer tickets, providing technical support and coordinating hardware logistics, especially in repair scenarios.
Perform on-site technical visits to customer locations for hardware diagnostics, repairs, and/or replacements.
Perform remote failure analysis to ensure the necessary tools and spare parts are available prior to on-site visits.
Minimum of 2 years of experience in similar roles.
Hands-on experience with SMD soldering, hardware assembly, configuration, and maintenance.
Strong ability to diagnose and resolve electronic hardware issues efficiently.
Experience in technical support, customer service, and ticket management systems.
Solid technical documentation skills.
Availability to travel for on-site customer support, diagnostics, and hardware repairs.
Proactive, self-managed, and results-oriented profile.
Valid driver’s license (Category B or equivalent).
Previous experience in hardware implementations or repair processes.
Knowledge of hardware repair workflows and quality control processes.
Strong communication and teamwork skills.
Experience working with regional or cross-functional teams.
Spanish and/or English proficiency (English required for internal communication; Spanish is a plus).
Base location: São José dos Campos, São Paulo, Brazil.
Travel required for on-site customer support.
