Assistant Vice President, Operations & Strategy

Assistant Vice President, Operations & Strategy

Department: Operations

Location: Toronto, ON

Reports To:  Head of Operations, Canada

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal, and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding, and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At Liberty Mutual Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.

If you don’t meet every listed requirement, please still apply. We welcome diverse perspectives and experiences to strengthen our team!

Our core values guide all our decision-making and come to life through our benefits and employee programs. We offer:

• A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance.
• Competitive health & dental benefits plan
• Market-leading pension plan
• Competitive time off policy
• External education & tuition reimbursement programs
• Employee & Family Assistance Programs
• An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion.

The Opportunity:

Liberty Mutual Canada is hiring an AVP, Operations & Strategy to help drive the ongoing success of our business. As a senior member of the Operations leadership team, you will develop and lead underwriting and operational strategies that align with the Liberty Mutual Canada’s vision.

Reporting to the Head of Operations, you will partner closely with senior stakeholders including the Chief Underwriting Officer, Chief Financial Officer, and Strategy leaders.

You will support the delivery of key business initiatives by collaborating with colleagues across our local and global organization and ensuring effective execution in support of the company’s objectives.

(1) Maximize enterprise value

(2) Achieve top‑quartile, sustainable profitability

(3) Leverage our people and culture as a competitive advantage

(4) Become the world’s most trusted insurance brand

Duties and Responsibilities:

• Design and lead initiatives in strategic planning, competitive differentiation, operating model development, and strategic partnerships.
• Promote operational excellence by evaluating, redesigning, and implementing scalable, repeatable processes that increase efficiency and deliver market-leading value to brokers and clients.
• Build trusted, thought-partner relationships with executives to partner on solutions supporting our underwriting and operations strategy.
• Work closely with underwriting segment leaders and key functional leads to identify optimization opportunities, drive new initiatives, and perform proactive analyses.
• Develop business cases, project plans, and analyses to support functional leaders; conduct business analysis and assesses how alternative management decisions affect operational and financial performance.
• Lead strategic initiatives and oversees project analysts across engagements, ensuring high-quality deliverables, clear team communication, and alignment toward target outcomes.
• Ensure priorities and initiatives align with our vision and include clear success metrics (KPIs, objectives, and key deliverables).
• Strengthen Liberty Mutual Canada’s data management strategy by aligning operational and innovation KPIs with business objectives.
• Support the development and maintenance of annual budgets, financial plans, and rolling forecasts, and manage related planning calendars: coordinating inputs from business partners, validating assumptions, tracking variance to plan, preparing summary reports for leadership, and ensuring timely delivery of all planning milestones.
• Facilitate scenario modeling to assess risk and opportunity and recommend adjustments to optimize resource allocation.
• Advocate for and exemplify Liberty’s values and Guidelines for Inclusion to foster a high‑performance culture and strong employee engagement.

Skills & Qualifications:

The Assistant Vice President, Operations & Strategy will demonstrate deep operational and/or underwriting expertise in commercial insurance.

The optimal candidate will possess a proven capability to guide and influence strategic decision-making, lead significant underwriting and operational initiatives, collaborate seamlessly across departments, and effectively engage with senior leadership.

Additional skillsets:

• Bachelor’s degree in business or a related field; advanced degree (e.g., MBA) or equivalent preferred. Relevant insurance designations are an asset.
• A minimum of 10 years of relevant experience.
• Prior experience in Operations or Underwriting preferred.
• Strong problem‑solving and decision‑making skills, resilience and adaptability, and self‑confidence.
• Excellent organizational abilities, results orientation, and a collaborative mindset.
• Proven project‑management experience. Advanced knowledge of strategic planning and operational effectiveness.
• Exceptional written and verbal communication skills for effective engagement with senior leaders, cross‑functional teams, and industry stakeholders.

Liberty Mutual Canada is committed to pay transparency and fair, equitable hiring. For roles based in Ontario, we publish a Target Hiring Range in compliance with the Ontario Pay Transparency Act.

This posting is for an active, current vacancy.

Target Hiring Range: CAD $160,000 – 190,000

This range represents the expected annual base salary for this role, however, offers above the published maximum may be approved with appropriate business authorization. Final offers will be determined based on each candidate's qualifications, relevant experience, internal equity, and the needs of the role. The posted range does not include variable compensation (bonus), allowances, or benefits. We encourage all qualified candidates to apply.

We do not use AI‑based screening tools in our hiring process. Candidates who complete an interview and remain under consideration may request, and will receive, feedback within 45 days.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.