Alumni and Continuing Care Coach

Description

About the Position & Its Impact

The Alumni & Continuing Care Coach is responsible for guiding clients through their transition out of Onsite programs, helping them build and sustain meaningful aftercare plans while maintaining strong relationships with referral partners.

This role is where transformation is protected and extended. Healing doesn’t end when a client leaves a program—it evolves in the real world. You will walk alongside clients in that critical re-entry phase, helping them stay connected, supported, and grounded in their progress. Your work ensures that clients don’t just experience breakthrough—but continue living it, with the right resources, relationships, and encouragement surrounding them.

About the Day-to-Day in This Role

• Provide ongoing coaching and support to clients as they transition back into daily life, helping them navigate re-entry with clarity and confidence
   
• Partner closely with clinical teams to develop thoughtful, individualized continuing care and aftercare plans
   
• Maintain consistent communication with clients during and after their program to ensure continuity of care and support
   
• Build and nurture relationships with referral partners and providers to create a strong, trusted network of ongoing care resources
   
• Coordinate therapist referrals and community-based support aligned with each client’s unique needs and goals
   
• Track and evaluate client satisfaction and the effectiveness of aftercare plans, continuously improving the experience
   
• Maintain and grow a robust referral database to ensure clients have access to high-quality, aligned resources
   
• Provide follow-up support post-discharge, helping clients stay connected and reducing risk of relapse or disconnection
   
• Collaborate with marketing and business development teams to stay aligned on referral relationships and opportunities
   
• Contribute to a culture rooted in Onsite’s ANCHOR values, helping create an environment of authenticity, care, and connection
   
• Support reporting and insights related to continuing care outcomes and opportunities for growth
   

Requirements

About Our Benefits & Compensation Package

Onsite Wellness Group offers competitive compensation and benefits including:
• Competitive base compensation with discretionary bonus incentives
• Medical, dental, vision, disability and life insurance offerings
• 401K plan with company match up to 4%
• Attractive Paid Time Off policies
• Ability to participate in Onsite’s workshops
• Company Employee Assistance Program
• And more!

About Onsite Wellness Group

Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principes of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future.

Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands provides services to an international client base through the company's transformational emotional wellness experiences that combine some of the country's best therapeutic, wellness, and personal-development minds with its signature healing hospitality. Onsite's mission is to design and deliver transformational experiences that optimize life and build meaning and value into the human experience. Onsite's work has been featured on 20/20, Good Morning America, New York Times, Wall Street Journal, Marie Claire, People, The Doctors, and more.
For more information, we encourage you to visit our website at experienceonsite.com.