Guest Relations Agent Job

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PURPOSE OF THE POSITION:
To provide exceptional guest experience, manage check-in and check-out processes, and perform night audit functions to guarantee accurate financial transactions in accordance with established procedures.

QUALIFICATIONS & EXPERIENCE:

•Min Grade 12 plus Higher Certificate
•Certificate in Hospitality & Tourism Business Administration or Accounting
•A minimum of 3 years’ experience in a front desk, night audit, reception or customer service role within the Hospitality Industry.
•Experience in room revenue control, handling cash, accounting procedures, and general administrative tasks and OTA’S.
•Computer literate (MS Office & Opera Systems)
•Multilingual in a foreign language (German, French, Portuguese etc) will be an added advantage.

KEY ACCOUNTABILITIES:

•Constantly monitor and check the quality-of-service delivery towards the guests and make sure the processes are speaking to the brand and the provided quality guidelines.
•Coordinate room status updates with housekeeping for check-outs, late check-outs, early check-ins, and special requests.
•Verify reservations, review arrival and departure lists, special guest requirements and accurate processing of information also ensuring all internal communications/notifications are done timeously.
•Follow up on arrival times for groups and ensure that all relevant departments are informed and prepared.
•Update the pass-on log and bulletin board daily, ensuring effective communication with other departments.
•Transfer charges and deposits to master accounts with efficiency and accuracy, ensuring seamless financial operations.
•Monitor and ensure accurate processing charges, deposits, vouchers, discounts, and promotional programs towards ensuring accurate accounting and reporting.
•Manage all front office cashier transactions during the night shift and ensure the safety and security of guests and the property during nighttime hours.
•Own and Live the O&L Persona, anchored in Caring, Passionate and Authentic behaviors and actions.

Closing Date: 13 March 2026

 O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

    "This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5507