Wellbeing Services Coordinator (Perth)

Acacia Connection is an Employee Assistance provider that is making a difference to the lives of thousands of employees and their immediate families in the area of mental health. We provide high quality, exceptional counselling services and assistance to individuals who have personal and/or work-related issues that may impact their wellbeing, work performance, safety, individual and workplace morale and psychological health.

Are you a dynamic individual with a passion for providing exceptional administrative coordination and program management? We are looking for a new member in Perth to join our team and enhance our client experience functions. Engage in impactful work while thriving in a team-oriented and encouraging atmosphere.

As a Wellbeing Services Coordinator, you will form part of our broader Wellbeing Services Team working alongside our Wellbeing Services Psychologists. The role involves the coordination of Critical Incident Support and other organisational EAP services, as well as operational management of Workshops, Training, Mediations and Other Services programs.

Why Work with Us?

       Meaningful work within a supportive team – what we do matters! We make a REAL difference in people’s lives Inclusive, open and supportive workplace culture with a genuine commitment to diversity and inclusion Comprehensive training and education including access to a suite of over 100,000 learning modules·         Opportunities for growth and development with training programs, mentorship, career pathing, cross-functional projects, a feedback culture, and more! Earn purchase-points to spend in the benefits store and cashback on everyday purchases (shop exclusive offers from 1000's of retailers)         Access to amazing perks, like discounts on health insurance and electricity         Financial wellbeing - the option to choose when you get paid with Earned Wage Access (access part of your already-earned wages without needing to wait for pay day and without credit, interest, or stress)

The Role:

• Managing several shared mailboxes relating to the Wellbeing Services Team
• Working closely alongside our Wellbeing Services Psychologists and Clinical Regional Managers
• Coordination of Critical Incident Support, Manager Referrals, EAP@Work, Supervision, and Other Services including sourcing appropriate clinicians, case management and system administration, customer follow up and communication, and preparation and sending of reports
• Operational management of Workshops and Training including coordination and scheduling of services, preparation of workbooks, presentations and other materials, and assisting with content development and customisation
• Processing Additional Session requests within the required timeframe
• Acting as a point of contact for programs and supporting relationships with key customer stakeholders
• Setup and maintenance of Other Services bookings systems via Acacia’s online booking system
• Reviewing and updating database records to ensure all activity is captured and ready for invoicing
• Providing assistance as an escalation point to the broader Client Experience Team

The Successful Candidate Will Possess:

• Previous experience in a fast-paced administrative environment
• Strong customer service focus
• Excellent attention to detail
• Exceptional time management skills and the ability to work under pressure managing multiple projects·
• Good understanding of databases and Microsoft programs
• Self-motivated with the ability to work unsupervised and as part of a team
• Professional attitude and friendly phone manner are essential
• Positive can-do attitude

At Acacia EAP we value inclusiveness, excellence, resilience, integrity and innovation. These values are entrenched in the work we do and how we conduct our business. We want to work with people who are passionate about people and who seek long term employment.

We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and enthusiastically encourage applications from people with disability, age-inclusive demographics, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Your unique experiences and perspectives will enrich our team and contribute to our collective success.

A great workplace is about people. One where colleagues are happy to see one another, where team members work together toward common goals, and where employees are supportive, engaged, and driven. In short, we’re a positive workplace with a positive team culture.

If you are ready to make a difference and be part of a supportive and dynamic national team, we would love to hear from you! Apply now to join us as Wellbeing Services Coordinator.

Please include a cover letter providing details on your skills, experience and suitability to this role. Please apply only through the Seek portal.

For queries email careers@acaciaconnection.com

Only candidates with the right to work in Australia can be considered for this position.

Please note that we will not be engaging recruitment agencies for this position and only successful candidates will be contacted.