About Contegris
Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.
Job Overview
Were looking for a detail-oriented and proactive Project Coordinator to manage customer-side deployments and implementation projects for our SaaS-based Customer Experience Platform.
This role blends project coordination + customer communication + internal collaboration — perfect for someone who thrives on ownership and execution.
Key Responsibilities
1. Project Planning & Scope Management
- Gather project details from Sales/Pre-Sales and prepare clear Scope of Work (SOW) documents.
- Schedule and conduct Kick-off Meetings with customers and internal teams.
- Maintain project timelines, deliverables, and milestones in coordination with technical teams.
2. Coordination & Communication
- Act as the primary communication bridge between customer and internal teams (Pre-Sales, DevOps, Implementation, Support).
- Ensure all stakeholders are updated on progress, delays, or dependencies.
- Send weekly project status updates to customers proactively — even when no progress is made.
3. Monitoring & Reporting
- Track project progress using dashboards or project management tools (ClickUp/Jira/Google Sheets).
- Identify risks and delays early and escalate to management for timely resolution.
- Prepare Project Closure Reports and customer feedback summaries.
4. Customer Experience & Relationship
- Maintain a professional and positive relationship with customer representatives throughout the project.
- Conduct handover to Customer Success after go-live and ensure documentation is complete.
- Capture Customer Satisfaction (CSAT) feedback post-deployment.
Requirements
Education:
- Bachelors Degree in Business Administration, IT, Computer Science, or related field.
Experience:
- 2–4 years of experience in Project Coordination, Account Management, or Implementation Support (preferably in SaaS, IT, or Telecom).
Skills:
- Strong written and verbal communication skills (English & Urdu).
- Excellent organizational and time management abilities.
- Good understanding of customer lifecycle and software deployment processes.
- Hands-on with project management tools (ClickUp, Trello, Jira, Asana, etc.).
- Basic technical aptitude to understand SaaS platform workflows.
- Customer-focused attitude with problem-solving mindset.
If youre someone who believes great deployments create long-term customer relationships, wed love to connect.
