Director of Catering and Conference Services

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singapore

Four Seasons Hotel Singapore is seeking a commercially driven and people-focused Director of Catering and Conference Services to lead one of the hotel’s significant revenue-generating departments.
 

This is a key Department Head role requiring strong commercial leadership, disciplined execution, and the ability to build a high-performing and engaged team within a luxury environment.

About the Role

The Director of Catering and Conference Services provides full leadership oversight of the catering sales and conference services function, ensuring:

• Consistent revenue growth and conversion performance

• Strong pipeline management and forecasting discipline

• Seamless execution of events aligned with luxury brand standards

• A culture of accountability, clarity, and collaboration

Success in this role requires both strategic thinking and hands-on leadership. The ideal candidate will demonstrate commercial ownership, executive presence, and the ability to influence a mature and established team.

Key Responsibilities

Commercial Leadership & Revenue Performance

• Drive catering sales across corporate, social, MICE and group segments

• Lead structured pipeline reviews and conversion strategies

• Develop proactive need-period action plans to optimise space utilisation

• Partner closely with Sales, Revenue Management and Banquet Operations to maximise profitability

• Ensure timely proposal submission, disciplined follow-up, and strong client conversion

• Deliver accurate forecasting and pacing oversight

Leadership & Team Management

• Build a high-trust, high-performance culture within a well-established team

• Provide clear direction, balanced feedback, and consistent accountability

• Conduct structured 1:1 meetings and performance conversations with confidence

• Develop and mentor managers to elevate commercial focus and execution standards

• Foster engagement while maintaining strong performance expectations

Communication & Cross-Department Collaboration

• Communicate with clarity, structure and professional confidence

• Represent the department effectively in Executive Committee discussions

• Ensure strong alignment with Banquets, Culinary, Rooms, Finance and Sales

• Drive proactive issue resolution and minimise operational escalations

Operational & Client Excellence

• Oversee flawless execution of all catering and conference events

• Ensure accuracy and precision in contracts, proposals and function documentation

• Maintain strong relationships with key corporate clients, planners and agencies

• Lead pre- and post-event evaluations to continuously elevate standards

What You Bring

• Proven track record in senior leadership within Catering, Conference Services or MICE Sales in a luxury hotel environment

• Strong commercial acumen with demonstrated revenue growth and conversion success

• Experience managing established teams with influence, maturity and emotional intelligence

• Structured approach to pipeline management, forecasting and space optimisation

• Ability to balance high performance standards with team engagement

• Confident communicator with strong executive presence

• Agility and responsiveness in a fast-paced commercial environment

• Strong financial literacy and analytical capability

Qualifications

• Minimum 5 years in a senior Catering, Conference Services or MICE leadership role within a luxury hospitality environment

• Strong budgeting and forecasting capability

• Excellent written and verbal communication skills

• Degree in Hospitality Management, Business or equivalent preferred

• Due to work visa restrictions, we regret to inform that this position is open to Singaporeans only.

Why Join Four Seasons

At Four Seasons, we are committed to excellence, integrity and genuine care. We offer:

• A world-class luxury brand environment

• Meaningful career growth opportunities

• Best-in-class training and development

• Competitive benefits and employee privileges

• Complimentary stays at Four Seasons properties (subject to availability)