

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singaporeFour Seasons Hotel Singapore is seeking a commercially driven and people-focused Director of Catering and Conference Services to lead one of the hotel’s significant revenue-generating departments.
This is a key Department Head role requiring strong commercial leadership, disciplined execution, and the ability to build a high-performing and engaged team within a luxury environment.
About the Role
The Director of Catering and Conference Services provides full leadership oversight of the catering sales and conference services function, ensuring:
Consistent revenue growth and conversion performance
Strong pipeline management and forecasting discipline
Seamless execution of events aligned with luxury brand standards
A culture of accountability, clarity, and collaboration
Success in this role requires both strategic thinking and hands-on leadership. The ideal candidate will demonstrate commercial ownership, executive presence, and the ability to influence a mature and established team.
Key Responsibilities
Commercial Leadership & Revenue Performance
Drive catering sales across corporate, social, MICE and group segments
Lead structured pipeline reviews and conversion strategies
Develop proactive need-period action plans to optimise space utilisation
Partner closely with Sales, Revenue Management and Banquet Operations to maximise profitability
Ensure timely proposal submission, disciplined follow-up, and strong client conversion
Deliver accurate forecasting and pacing oversight
Leadership & Team Management
Build a high-trust, high-performance culture within a well-established team
Provide clear direction, balanced feedback, and consistent accountability
Conduct structured 1:1 meetings and performance conversations with confidence
Develop and mentor managers to elevate commercial focus and execution standards
Foster engagement while maintaining strong performance expectations
Communication & Cross-Department Collaboration
Communicate with clarity, structure and professional confidence
Represent the department effectively in Executive Committee discussions
Ensure strong alignment with Banquets, Culinary, Rooms, Finance and Sales
Drive proactive issue resolution and minimise operational escalations
Operational & Client Excellence
Oversee flawless execution of all catering and conference events
Ensure accuracy and precision in contracts, proposals and function documentation
Maintain strong relationships with key corporate clients, planners and agencies
Lead pre- and post-event evaluations to continuously elevate standards
What You Bring
Proven track record in senior leadership within Catering, Conference Services or MICE Sales in a luxury hotel environment
Strong commercial acumen with demonstrated revenue growth and conversion success
Experience managing established teams with influence, maturity and emotional intelligence
Structured approach to pipeline management, forecasting and space optimisation
Ability to balance high performance standards with team engagement
Confident communicator with strong executive presence
Agility and responsiveness in a fast-paced commercial environment
Strong financial literacy and analytical capability
Qualifications
Minimum 5 years in a senior Catering, Conference Services or MICE leadership role within a luxury hospitality environment
Strong budgeting and forecasting capability
Excellent written and verbal communication skills
Degree in Hospitality Management, Business or equivalent preferred
Due to work visa restrictions, we regret to inform that this position is open to Singaporeans only.
Why Join Four Seasons
At Four Seasons, we are committed to excellence, integrity and genuine care. We offer:
A world-class luxury brand environment
Meaningful career growth opportunities
Best-in-class training and development
Competitive benefits and employee privileges
Complimentary stays at Four Seasons properties (subject to availability)