Fulfillment Coordinator-FULFILLC

 

The Way We Live. We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationships and compassion. As relationships grow, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey.

 

• Job Title: Fulfillment Coordinator
• Reports To: Warehouse Manager
• FLSA Status: Hourly/Non-Exempt/Full-Time
• Compensation: $19.23 per hour/Bonus Eligible
• Location: 1102 W Geneva Drive, Tempe, Arizona 85282 (on-site)

 

Position Overview. The Fulfillment Coordinator supports warehouse operations by accurately processing, picking, packing, and shipping orders for stores and approved channels. This role is responsible for order accuracy, on-time fulfillment, inventory handling, and maintaining a safe, organized workspace. The Fulfillment Coordinator communicates clearly when issues arise, follows standard processes, and helps the team deliver a consistent, reliable experience to the field.

 

Services and Duties. As Fulfillment Coordinator, you will support daily warehouse fulfillment and inventory activities. Essential duties include, but are not limited to:

 

• Pick, pack, and ship orders accurately and on time based on established standards and ship schedules.
• Process orders in designated systems and ensure order details match the request (items, quantities, shipping method, delivery notes).
• Generate shipping labels, prepare cartons, and stage outbound shipments correctly.
• Verify product condition, correct labeling, and packing quality to prevent damage and returns.
• Communicate order issues (i.e., shortages, substitutions, delays, etc.) to the appropriate department in a timely way.
• Receive, stock, and rotate inventory using proper handling practices and storage locations.
• Support cycle counts and inventory accuracy by following count procedures and reporting variances.
• Maintain a clean, organized, and safe environment, including end-of-shift cleanup and proper disposal of waste.
• Operate warehouse equipment as assigned and trained, which may include pallet jacks, hand trucks, and forklifts.
• Follow safety policies, food safety handling expectations (as applicable), and facility procedures at all times.
• Support internal deliveries as assigned, including safe operation of company vehicles if the role requires driving.
• Crosstrain in related warehouse tasks to support coverage and business needs.
• Participate in product quality processes as assigned (i.e., cupping support, quality checks, lot tracking).
• Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion.

 

Professional Development. At Black Rock Coffee Bar, professional development is a key driver of success. We seek individuals who demonstrate strong business maturity, embrace innovation, and confidently recommend ideas while thoughtfully evaluating risks and outcomes. In this role, you are expected to:

 

• Demonstrate ownership and accountability by proactively identifying issues, addressing gaps, and escalating challenges while monitoring progress against strategic initiatives.
• Think strategically and creatively, identifying opportunities to improve how we communicate, train, and support the field while balancing practicality and execution.
• Communicate with influence and clarity, consistently presenting updates on projects to cross-functional teams and leaders with confidence, enthusiasm, and precision.

 

You will model collaboration and thoughtful participation, contributing to both company growth and the development of those around you. A continuous improvement mindset is essential. Seeking feedback, applying lessons learned, and adjusting approaches to drive better outcomes over time.

 

Skills and Competencies. To succeed in this role, you must bring strong attention to detail, consistency, and reliability in a fast-paced environment:

 

Strong attention to detail with a focus on order accuracy and quality

Ability to prioritize tasks and meet daily ship deadlines with minimal supervision

Clear written and verbal communication skills with a service mindset

Ability to follow standardized processes and adjust quickly when priorities shift

Comfortable working on your feet for most of the shift in a warehouse setting

Basic comfort using computers and systems for order processing and shipping (training provided as applicable)

Experience in fulfillment, shipping, inventory, or warehouse operations preferred

Forklift experience preferred (certification required if operating a forklift)

Valid driver’s license and acceptable driving record are required only if driving is an essential function of the role.

 

Success Indicators. Success in this role is demonstrated through measurable performance outcomes such as:

 

• High order accuracy with minimal packing errors, damages, or re-shipments
• Consistent on-time shipment performance aligned to daily expectations
• Inventory handled and stored correctly with strong count accuracy and reduced variances
• Safe work practices with consistent compliance to warehouse procedures
• Strong partnership with stores and internal teams through clear, timely communication
• Reliable attendance and readiness to support peak periods and business needs.

 

Work Environment. This role is on-site in a warehouse environment and requires physical work and consistent coordination with the warehouse team:

 

• Work performed primarily in warehouse and storage areas with varying temperatures, noise, and physical activity
• Prolonged periods of standing, walking, bending, reaching, and lifting
• Ability to lift and carry up to 50 pounds and maneuver heavier loads with a hand truck or pallet jack (up to 150 pounds with equipment)
• Frequent use of hands for grasping, handling packages, labeling, and operating equipment
• Ability to operate computer and shipping systems as part of daily work

 

Benefits. Black Rock Coffee Bar offers a comprehensive benefits package including:

 

• Paid Time Off
• Performance-based bonus opportunities
• 401(K) Retirement Savings Plan with company match for eligible* team members
• Health insurance (medical, vision, dental) options for you and your family
• Pet insurance and Discount Programs because we know pets are family too!
• Long-Term Disability, Life, and AD&D coverage options
• Paid holidays
• Employee Assistance Program (EAP)
• Ongoing professional development and training opportunities
• Discount program on childcare, recreation, lifestyle brands, and more
• Free drinks to keep you energized!

*Team members who complete 1,000 hours within a consecutive 12-month service requirement and have attainment of age 21, are eligible for 401(K) participation.

 

Additional Information. By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.

 

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time.

 

Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar employees.

 

Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability.