Customer Experience Representative

About us

Alpha Car Hire is one of Australia’s leading independent car hire providers, delivering affordable, reliable, and customer-first rental solutions. We’re a fast-growing company dedicated to providing exceptional experiences for our customers.

The Customer Experience Representative is an important role within our operations as they are the front facing and main point of contact with our customers. We are looking for someone who prides themselves on exceptional customer service and is willing to go the extra mile to ensure our customers enjoy a smooth, positive, and seamless experience. To equip you to deliver this experience, full training will be provided.

About the role

Reporting to the Branch Manager, we are seeking a CXR on a Permanent basis for our Tweed Heads branch. Casual roles are also available for the right candidate.

In this role, your key responsibilities are:

• Provide a positive experience to our customers over the phone and in person.
• Managing car hire rental agreements – on-hire and off-hire
• Complete all associated paperwork in an efficient and timely manner
• Check vehicles in and out
• Record any vehicle damage and organize relevant maintenance checks, as required.
• Sell associated rental products and services over the counter
• Refuel and move vehicles through the branch in a safe manner
• Ensure the branch is always maintained in a clean and tidy manner.
• Ensure compliance with workplace health and safety policies, rules, and guidelines always.

About you

To succeed in this role, you will have:

• Flexibility to work on a rostered system across weekdays, weekends and public holidays (essential)
• A Driver’s licence (essential), preferably an Open Driver’s licence (highly regarded)
• Computer skills are a must (essential)
• Experience in an administrative, rental, sales, or service role (highly regarded)
• Exceptional customer service and communication skills.
• Ability to prioritise and manage competing priorities.
• Problem solving skills and the ability to handle customer complaints
• Be agile and able to work at pace.
• Must have own reliable transport to and from the branch

Ready to Apply?

If you can deliver delight and sprinkle joy into every customer interaction, then hit the Apply Now button and send us your CV and cover letter. We would love to have a chat with you!