Full TimeENEurope
About VISIT
VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can.
Our products empower operators across Europe and beyond — from booking and distribution to payments, operations, and guest experience.
About the Role
As a Solution Specialist, you will be the primary point of contact for customers, supporting them in navigating, troubleshooting, and optimising our software solutions, with particular focus on finance, accounting, and reporting workflows.
You will take ownership of technical and functional inquiries, ensuring customers feel confident and successful using our platforms.
The role sits within the Experience & Operators team and involves close collaboration with Sales, Account Management, and Development in an international customer environment.
This is a fixed-term position for approximately one year, covering a maternity leave, with the possibility of extension.
What You Will Do
Identify, investigate, and resolve customer support issues, particularly those related to financial processes.
Deliver excellent customer support by answering questions, guiding users, and helping them get the most out of our platforms.
Support workflows related to accounting, payments, reconciliation, invoicing, and financial reporting, using your economic knowledge to ensure customers work efficiently and correctly.
Translate customer needs into clear, actionable steps and guide customers toward best practices.
Stay up to date on our tools, features, and system updates to confidently support users.
Act as the voice of the customer by gathering insights and sharing feedback with product and development teams.
Contribute to documentation, including guides, FAQs, and knowledge base articles, to strengthen internal and external knowledge sharing.
Who You Are
Have a solid understanding of accounting, bookkeeping, and economic terminology.
Understand how customers expect systems to work and can translate their needs into clear, practical guidance.
Have a genuine interest in systems and digital tools, not necessarily as a developer, but as someone who enjoys understanding how things work.
Enjoy customer interaction, support, and problem-solving in a structured and solution-oriented way.
Experience with our platforms such as iTicket, Citybreak or Citybreak Financials is a plus, but not required.
You work proactively, take ownership of your tasks, and collaborate effectively across teams.
You are curious, helpful, and motivated by enabling others to succeed.
Clear and professional communication skills in both Swedish and English. English proficiency, minimum B1 level, is required for this role.
Why VISIT?
At VISIT, we value a unique blend of professionalism, curiosity, and passion. We look for people who combine confidence with humility, enjoy solving complex challenges, and are motivated by building sustainable, future-proof solutions for the travel industry.
What you can expect:
– A culture that supports learning, collaboration, and continuous improvement
– An international environment with colleagues across more than 10 countries
– Work that directly contributes to better experiences for operators, partners, and guests
– A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces
Location & Ways of Working
– Hybrid
– Primary office location Gothenburg
– Some collaboration across markets and teams, with limited travel if needed
Interested?
We’d love to hear from you!
Apply now and join us in building the future of destination tech together.
About VISIT
VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can.
Founded in 1999 and headquartered in Gothenburg, Sweden, VIST Group has grown into a team of 350+ employees across more than 10 countries. We describe ourselves as reliable, helpful, and constantly improving — with grit and a smile on our faces.