

Market Pay is seeking a talented individual to join our team and contribute to the success of our enterprise payment solutions.
If you have experience in customer operations, customer service, KYC/KYB or other back-office functions, we want to hear from you!
Your Role
You will be working in our Customer Operations team located in Vilnius working very closely with our France-based colleagues.
Job Description:
● Handle incoming customer queries promptly and professionally
● Investigate and resolve financial transaction issues, including double charges, claims, and chargebacks.
● Perform in-depth research, document checks, and financial crime risk assessments using internal and external sources in close collaboration with the Compliance department.
● Conduct business customer screening and monitor for potential risks, reporting to Compliance Department
● Investigate client-reported issues, provide solutions, and maintain clear communication throughout the resolution process.
● Communicate with customers in English or via translation tools to address issues and inquiries effectively (main markets: France, Italy, Spain, Belgium)
● Ensure all submitted KYC/KYB documents comply with internal policies and regulatory requirements.
● Manage sensitive and confidential information with discretion and adherence to data protection standards.
● Process client payment/acceptance setup modifications and profile adjustments accurately.
● Oversee billing, supplier management, and a variety of back-office tasks to support operational efficiency and broaden your expertise.
Requirements:
● Strong analytical and problem-solving skills with attention to detail.
● Excellent written communication skills, with the ability to correspond clearly in English (French, Spanish or Italian is needed) or experience using translation tools for day-to-day communication.
● Ability to handle confidential information with integrity and professionalism.
● Experience in financial services, risk assessment, or customer support is a requirement.
● Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
● Proactive and Independent player with developed problem-solving and analytical skills.
● Ability to work in a multicultural team environment.
If you are ready to take on these responsibilities and contribute to the success of our network operations, we welcome your application.
Your Package
💵 A highly competitive salary (depending on relevant experience: 2500 Eur- 2700 Eur)
🥇 Annual bonus program and regular awards and recognition for the best of the best (👈🏻 is that you?)
🩺 Health Insurance (includes all the essentials plus a fund towards your gym membership)
🛟 Life Insurance
🤯 Ifeel for your mental health
🏢 Office in Old Town of Vilnius
🍕 Regular social events and celebrations.
📱 Monthly Phone Allowance
💻 All the tools and equipment you need to do your job
🏡 Flexibility to mix being in the office with working remotely from your home
Your Qualifications:
● English as well French, Italian or Spanish
● Excellent communication skills
● Ability to work together with multiple stakeholders in remote locations
● Ability to multitask and prioritise, focus on most impactful activities without the close supervision
● Ability to work well under pressure and tight time frames
About Market Pay
Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour, Enterprise Rent-a-Car, IBM, Husqvarna, Orange, Tabesto, and many more.
With a presence in Belgium, Brazil, Canada, Denmark, France, Italy, Lithuania, Spain, Poland, and the USA, we operate in an international work environment where collaboration is key to creating cutting-edge payment, solutions in mobile apps, portals, and APIs.
Market Pay is an equal opportunity employer, committed to creating an inclusive environment celebrating diversity.