Customer Operations Specialist (Italian, Spanish or French language)

Market Pay is seeking a talented individual to join our team and contribute to the success of our enterprise payment solutions.

If you have experience in customer operations, customer service, KYC/KYB or other back-office functions, we want to hear from you!

Your Role

You will be working in our Customer Operations team located in Vilnius working very closely with our France-based colleagues.

Job Description:

●      Handle incoming customer queries promptly and professionally

●      Investigate and resolve financial transaction issues, including double charges, claims, and chargebacks.

●      Perform in-depth research, document checks, and financial crime risk assessments using internal and external sources in close collaboration with the Compliance department.

●      Conduct business customer screening and monitor for potential risks, reporting to Compliance Department

●      Investigate client-reported issues, provide solutions, and maintain clear communication throughout the resolution process.

●      Communicate with customers in English or via translation tools to address issues and inquiries effectively (main markets: France, Italy, Spain, Belgium)

●      Ensure all submitted KYC/KYB documents comply with internal policies and regulatory requirements.

●      Manage sensitive and confidential information with discretion and adherence to data protection standards.

●      Process client payment/acceptance setup modifications and profile adjustments accurately.

●      Oversee billing, supplier management, and a variety of back-office tasks to support operational efficiency and broaden your expertise.

Requirements:

●      Strong analytical and problem-solving skills with attention to detail.

●      Excellent written communication skills, with the ability to correspond clearly in English (French, Spanish or Italian is needed) or experience using translation tools for day-to-day communication.

●      Ability to handle confidential information with integrity and professionalism.

●      Experience in financial services, risk assessment, or customer support is a requirement.

●      Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

●      Proactive and Independent player with developed problem-solving and analytical skills.

●      Ability to work in a multicultural team environment.

If you are ready to take on these responsibilities and contribute to the success of our network operations, we welcome your application.

Your Package

💵 A highly competitive salary (depending on relevant experience: 2500 Eur- 2700 Eur)

🥇 Annual bonus program and regular awards and recognition for the best of the best (👈🏻 is that you?)

🩺 Health Insurance (includes all the essentials plus a fund towards your gym membership)

🛟 Life Insurance

🤯 Ifeel for your mental health

🏢 Office in Old Town of Vilnius

🍕 Regular social events and celebrations.

📱 Monthly Phone Allowance

💻 All the tools and equipment you need to do your job

🏡 Flexibility to mix being in the office with working remotely from your home

Your Qualifications:

●    English as well French, Italian or Spanish

●    Excellent communication skills

●    Ability to work together with multiple stakeholders in remote locations

●    Ability to multitask and prioritise, focus on most impactful activities without the close supervision

●    Ability to work well under pressure and tight time frames

About Market Pay

Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour, Enterprise Rent-a-Car, IBM, Husqvarna, Orange, Tabesto, and many more.

With a presence in Belgium, Brazil, Canada, Denmark, France, Italy, Lithuania, Spain, Poland, and the USA, we operate in an international work environment where collaboration is key to creating cutting-edge payment, solutions in mobile apps, portals, and APIs.

Market Pay is an equal opportunity employer, committed to creating an inclusive environment celebrating diversity.