Description
Case Manager – Full-Time (Non-Exempt)
Hourly Pay: $29.50/hour + 6% bilingual differential (after passing Ritter Center’s bilingual test)
Reports to: Whole Person Care Program Manager
Supervises: None
---
About Ritter Center
For more than 44 years, Ritter Center has been committed to preventing and ending homelessness and improving the health, dignity, and well-being of people living in poverty in Marin.
When you join us, you join a compassionate, mission-driven team that blends clinical best practices with a whole-person care approach. We work together to help each person address their medical, mental health, housing, and food needs.
We’re looking for people who are compassionate, mission-aligned, and excited to make a meaningful impact. If this sounds like you, we’d love to meet you.
All positions require a background check and Livescan fingerprinting. Visit our website for a full list of benefits.
---
Position Overview
As a Case Manager (titled Whole Person Care, Case Manager at Ritter Center), you’ll play an essential role on our multidisciplinary team, supporting individuals and families experiencing chronic homelessness. This role requires someone who is calm under pressure, flexible, resourceful, and committed to helping people navigate complex barriers such as mental illness, chronic health conditions, and physical disabilities.
In this position, you’ll help clients secure housing, connect to health care and social services, and build the skills they need to remain stable. Your work will include outreach, assessments, care planning, advocacy, and helping clients access the benefits and support programs available to them.
If you’re someone who enjoys building relationships, solving problems, and making a real difference in people’s lives, this could be a great fit.
---
Key Responsibilities
- Engages and works with chronically homeless individuals and families with severe and persistent mental illness, physical disabilities and/or a history of substance use, a history of chronic homelessness, and/or terminal illness.
- Interviews clients while using clinical skills to evaluate and determine the extent of social service needs for each individual client.
- Conduct assessments with individuals to determine their psychiatric and psychological needs. Monitors health issues, make appropriate medical referrals, and coordinates medical care as needed.
- Functions as a part of an inter-agency multidisciplinary team; making referrals to other community resources for services and coordinating services with other social services and support agencies.
- Contacts public social welfare and mental health agencies to obtain and provide information to program participants.
- Acts as an advocate for the client. Assisting participants with locating appropriate housing, assisting with the move-in process, helping participants obtain needed household items, and other tasks that help participants maintain a supportive housing environment.
- Provides mediation and advocacy for participant between landlord and surrounding community members.
- Provides assistance with daily living tasks such as money management, shopping, and cooking as needed while assessing for needed assistance with Activities of Daily Living.
- Works with participants to obtain and maintain entitlements; develops ongoing consultation with participants' family members, case managers and other care providers; makes timely referrals to supportive services and intervenes to avert crises.Coordinates and provides flexible support services and skills training to participants once they are housed, with the objective of helping them to stay housed and to achieve the goals set forth in their coordinated case plan.
- Assists the CE Coordinator and Outreach Team with outreach activities towards eligible homeless persons.
- Writes reports and performs daily WPC charting and billing; collects data for the purposes of program administration and monitoring. Meets with clients a minimum of three times a month.
- Prepares and maintains casework records, court, and other evaluative reports and relevant correspondence; maintains accurate case notes and related records and files.
- Creates comprehensive care plans for each client and inputs into the WPC database
- Meets with Assertive Case Management Team for the daily meeting
- Perform other related work as assigned.
---
Qualifications
Required compliance for all FQHC employees:
- Negative TB test prior to start date.
- COVID-19 vaccination (or qualified exemption) per CA State Health Order (8/5).
Knowledge & Abilities:
- Understanding of independent living with support services for special-needs populations.
- Familiarity with Housing First, Harm Reduction, and Motivational Interviewing.
- Knowledge of mental health and social service best practices, assessments, case planning, and documentation.
- Ability to work effectively with people from diverse backgrounds and with complex needs.
- Strong communication skills, both verbal and written.
- Computer literacy and ability to use case management systems.
- Ability to maintain strong partnerships with community providers and agencies.
Education & Experience:
- Bachelor’s degree in sociology, psychology, counseling, or a related field and 3 years of experience in mental health, social services, or community services. Significant experience may be considered in place of a degree.
- Experience working with chronically homeless individuals is preferred.
- A Master’s degree in a related field may substitute for required experience.
- Valid California Class C driver’s license and a satisfactory driving record.
---
Employment Practices
Ritter Center is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, gender, age, national origin, disability, genetics, veteran status, marital status, gender identity or expression, sexual orientation, or any other characteristic protected by law.
