Company Description
Our purpose is simple; helping Kiwi’s live better every day.
The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good). With these core values, we continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!
Noel Leeming, as part of TWG Ltd is New Zealand’s market leader for technology and appliances, we know that for Noel Leeming to thrive in this fast-paced environment, we must be able to unlock the power of our team members to put our customers first in everything we do, and that’s where you come in!
Job Description
The role of the Regional Fulfilment Lead will see you leading a team of our Noel Leeming Tech Solutions Specialists that are changing the customer experience game by providing a full end to end service. We are seeking a proven, experienced people leader to support our services team to ensure that customers are getting the right solutions. You will be responsible for:
- Efficient fulfilment of Tech Solutions Services to a high standard
- Responsible for ensuring that we are compliant with operational processes within the network.
- Supporting the technical and personal development of their direct reports.
- Provides leadership, development & performance management of their team.
- Supporting conversations with customers and stores.
- Responsible for recruitment and induction, onboarding and training of new team members.
- Working with the wider business when required to consult on operational or training initiatives
- Supporting and driving the strategic direction of services portfolio within the network.
- Leading a team of Tech Solutions Specialists to deliver operational outcomes to expected levels & SLA’s.
- Building of successful internal and external customer relationships
- Own all HR and ER processes and outcomes for direct reports. This includes, but is not limited to, recruitment and performance management matters.
- Ensure team members Van sale revenue targets are met
- Meet and exceed service delivery targets.
- Meet and exceed NPS targets.
This role is based in Waikato but will involve travel to the wider areas of the region. This role is salaried 40 hours a week with a Monday – Friday roster.
Qualifications
Minimum qualification, work experience, skills or other specifications to be considered for this role:
- At least 5 years’ leading, coaching, and developing teams to achieve high performance, both locally and remotely
- Experience in driving revenue through service offerings and van sales
- Strong ability to drive outstanding customer experiences and service delivery
- Highly effective communication skills both written and verbal
- Ability to collaborate effectively with internal and external stakeholders
- Self-managing – always looking for opportunities
- Capability to assess challenges, implement solutions, and drive continuous improvement
- Ability to identify efficiencies and implement operational improvements
- Understanding of workplace safety requirements, particularly in field-based roles
- Prior experience in services, retail, or technology solutions would be advantageous
- Full clean driver’s licence
Additional Information
You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as:
- The use of a fully maintained company vehicle
- Consecutive days off giving you time to unwind and rest for the week ahead
- Paid day off on your birthday (Whoo!)
- Incredible discounts across all of our brands
- An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project
- Annual sick leave entitlement of 10 days
If this sounds like you, we would love to hear from you!
