As a Business Development Officer, you will be responsible for fostering strong relationships with customers and internal teams. Your primary focus will be on addressing account opening queries, offering creative solutions, and ensuring a seamless account activation process. This role is perfect for an individual who is passionate about customer service and has a knack for problem-solving.
- Address customer queries and document requests related to account openings.
- Offer creative solutions to tackle issues in a dynamic work environment.
- Ensure regular exception tracking and clearance using EDMS.
- Process daily account activation cases following established SOPs.
- Handle inbound and outbound calls for account activation assistance and fulfillment.
- Maintain effective communication with customers and internal departments.
- Ensure timely and accurate documentation of all account-related processes.
- Stay updated with the latest banking regulations and industry trends.
- Collaborate with the team to identify and implement process improvements.
- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum 2 years of experience in a similar role, preferably in the banking industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in Microsoft Office suite, especially Excel.
- Ability to work independently and manage multiple tasks simultaneously.
- Customer-centric approach with a focus on delivering exceptional service.
- Familiarity with banking regulations and compliance standards.
- Willingness to learn and adapt to new technologies and processes.
- Fluent in English and Arabic, both written and spoken.
