We’re one of the fastest-growing companies in unattended retail tech—160+ employees across 5 countries, hundreds of customers, and a product that’s redefining how the world shops.
To support our expanding operations in the UK and across Europe, we’re looking for a proactive Field Service Engineer who can work independently to respond to machine breakdowns and failures through both remote technical support and on-site interventions. You’ll also support machine installations and relocations, ensuring our customers stay up and running.
If you’re a natural problem-solver who enjoys technical challenges and keeping customers calm and confident, you’ll fit right in.
Install machines across the UK & Europe including onsite testing, customer training, and onboarding.
Respond to breakdowns and resolve issues remotely or via scheduled site visits.
Quality Champion: Work to strict deadlines, achieving best-in-class service quality with efficient use of time and parts.
Team Player: Accurately log all activity, manage vehicle stock, and support the helpdesk when not in the field.
Deliver preventive maintenance and machine installations in line with service contracts and SLAs.
Work to strict deadlines while maintaining accuracy, safety, and customer satisfaction.
Accurately record all activities and communicate updates in line with company guidelines.
Manage vehicle stock, tools, and spare parts needed for assigned tasks.
Follow established processes and actively contribute to continuous improvement initiatives.
Support the helpdesk and other operational duties when not conducting installations or field service tasks (remote work possible after training).
Provide instruction and training during go-live procedures.
Experience as a Field Service Engineer or similar role - ideally in vending, automated retail, or dispense technologies.
Strong communication, customer service, and interpersonal skills—both over the phone and in person.
High technical aptitude with excellent hardware/software fault-finding abilities.
Confidence, patience, and a constructive, solutions-oriented mindset.
Fluency in English; additional languages are a plus.
Willingness to travel across the UK and Europe, including overnight stays.~(Valid Passport required).
An electrical background or understanding is advantageous.
A role that directly influences customer experience and operational excellence.
Work with an international, fast-paced team where your contribution truly matters.
Career growth opportunities as our support function scales.
Personal development budget, well-being benefits, and of course - great company swag.
