Customer Care and Office Administrator

Customer Care and Office Administrator

Capalaba, QLD

Fixed Term Contract till end November (office-based)

Base salary from $60K

You will provide excellent customer service and office administration to the wider Sylvia P Group team. If you live and breathe organization, accurate data entry, timely response to customer queries and assisting with bookkeeping, then you will flourish in this role!

About Sylvia P Group

Sylvia P Group is a family of gymnastics and activewear brands with grass-roots origins and global ambitions, built over more than 30 years of serving a loyal community. What began with Sylvia sewing leotards for her children, has grown into a globally recognised industry leading design-house, proudly designing and manufacturing in Brisbane. Through our three brands, Sylvia P Practice Wear, Team Wear, and Every Turn, we infuse fashion-forward design with innovative construction to support the full athlete journey from practice wear to competition leotards and teen activewear. We uniquely maintain a full on-site production factory that keeps craftsmanship, quality control, design, marketing and photography all under one roof.

About your new role

• Provide outstanding front line customer service via phone and email
• Set up SKU’s and products into our systems
• Assist sales team with customer enquiries that require information from other our departments
• Assist with organising returns and repairs for customer
• Enter data on our systems accurately and timely
• Assist with other office admin tasks such as reconciliation and bookkeeping
• This in an office-based role Mon-Fri, 8am start – 4:30pm finish, with early finish at 2:30pm on Fridays

What will you bring?

• 1-3 years of customer service experience and high-volume data entry

• At least 6 months experience using Xero

• Accuracy, speed, and organisation skills

• Fun and positive mindset which contributes to our company culture

• Experience setting up new products on Shopify (not required but good to have)

Why join us?

• Early finish on a Friday – start your weekend early!

• Product discounts and neighbouring businesses discounts

• Monthly team lunches and bi-annual parties

• Team events, outings, and everything in between

• Learning and development program

• Christmas to New Year's break

• Supportive Leadership Team

• Save on parking by utilising the free parking available

• New building and state of the art facilities

To know more about our company, please visit our website to immerse yourself in the world of Sylvia P Group https://teamwear.sylviap.net/pages/sylvia-p-hq

We love to learn more about you and the skills you will bring to this role. If you are interested in this opportunity and meet the requirements outlined above, please submit your resume!

Due to a high level of applications, please note only shortlisted candidates will be contacted.