Casual Opportunities: Lifeguards, Duty Managers and Customer Service Officers

About the Y NT:

At the Y NT, we are dedicated to helping children, young people, and communities thrive. Whether through our Early Learning Centres, Outside Hours School Care, Recreation Centres, Aquatic facilities, Youth Programs or within the Remote Pools program we are committed to supporting Territorians in becoming connected, educated, resilient, and healthy.

We are currently seeking enthusiastic and community-minded individuals to join our Aquatics team in casual roles across our Darwin facilities.

Whether you're an experienced aquatic professional or looking to step into the industry, we’d love to hear from you.

Why Join the Y NT?

• Flexible casual hours
• Free access to the recreation facilities we manage
• Discounted rates at Y Childcare Centres

Available Roles:

Lifeguards

Be responsible for supervising pool areas, ensuring safety, responding to emergencies and maintaining high standards of water safety and customer service.

Duty Managers

Lead shift operations, oversee safety and compliance, support staff on duty and ensure a smooth and positive experience for all facility users.

Customer Service Officers

Be the welcoming face of our centres, supporting front desk operations, managing enquiries and bookings, and assisting with daily administration.

What You’ll Be Doing:

Depending on the role, responsibilities may include:

• Supervising pool areas and maintaining a safe environment
• Responding to first aid and emergency situations
• Ensuring water quality and facility standards meet guidelines
• Providing outstanding front desk and customer service support
• Handling bookings, memberships and transactions
• Supporting daily operations and shift coordination
• Promoting water safety and community programs
• Maintaining a clean, safe and welcoming facility

About You:

• Reliable, positive and community-focused
• Calm under pressure and safety-conscious
• Customer service driven with strong communication skills
• Able to work flexible hours, including weekends and evenings
• A strong team player with a proactive attitude

Qualifications (Role Dependent)

You will have or be willing to obtain:

• Working with Children Clearance
• Satisfactory Criminal History Check
• First Aid & CPR
• Pool Lifeguard Certificate - SISSS00133 (for Lifeguards and Duty Managers)

For a detailed copy of the position please copy and paste the below links into your web browser:

Lifeguard: https://yntorgau.sharepoint.com/:b:/s/Publishing/IQC1_bL3s-xVRJSpBnnkeaeIASs805K24xC-dpRnNkE41JQ?e=pXSthf

Duty Manager: https://yntorgau.sharepoint.com/:b:/s/Publishing/IQAvNXSYpfd_SZL-rxo-EpwPAVRhrqGKLNVXPLy4wvuKrTA?e=MDRRBV

Customer Service Officer: https://yntorgau.sharepoint.com/:b:/s/Publishing/IQBW_3FZLaRlT691dVIZJmeMAc_kd3ZNYbT9h1JvMaVhYBM?e=a2RhWM

YMCA, including its Boards of Directors, are committed to the safety and well-being of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:

• Valid Working with Children Clearance.
• Satisfactory Criminal History Check.

Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and a commitment to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.