A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Job Specifics
- Coordinates and executes the cleaning of offices, rooms, and public areas to standard. Works with various departments, especially Engineering. Responsible for completing special projects that maintain and create a product that exceeds guest expectations. Extensive use of cleaning equipment such as carpet, floor polishing, pressure washing machines etc. Ensures adherence to Loews Hotels Star Service standards.
- Handles assignments in a timely manner and follows up with leadership team.
- Follows and ensures compliance to all hotel key control procedures by staff
- Follows and ensures compliance with lost and found procedures
- Conducts regular inspections of Housekeeping items including specific chemicals, and cleaning equipment and reports back any deficiencies.
- Prepares work orders for repair, renovation or replacement with Director approval
- Coordinates restocking of storage areas
- Maintains proper condition of inventories
- Handles complaints in accordance with Loews Hotels “Handle Guest Complaint” standards, ensuring guest satisfaction
- Provides employees an outstanding model of professional conduct, high morale, and guest service.
- Consistently demonstrates excellent guest service skills.
- Interacts daily in a positive manner with guests and staff.
- Maintains a positive & constructive workplace that values diversity & uncompromising standards of excellence
- Performs multiple activities to meet time critical deadlines
- Able to operate floor and carpet care equipment
- Knowledgeable of Loews Hotels training guidelines and procedures
- Ensures compliance with established cleaning procedures
- Reports needed office and public area repairs immediately to Engineering department
- Examines carpets, drapes, & furniture for stains, damage, & wear – reports needs to appropriate Manager, informs Director of redecorating needs
- Prepares Engineering work orders as needed
- Comply with OSHA regulations & ensure hotel life safety
- Participates in daily/weekly/monthly department meetings and training sessions
- Answers Housekeeping phones according to Loews Hotels standards
- Other duties as assigned which may include cleaning of guest rooms as a Guest Room Attendant. Performing duties of a Houseman or any task needed in the administration of housekeeping services as directed by the Director of Housekeeping
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standard
Qualifications
- Dedicated professional working at the highest standards of quality service and staff development
- Minimum two years Housekeeping or related experience with cleaning equipment
- Outstanding communication skills – oral and written
- Excellent organizational and leadership abilities
- Ability to stand, stoop, bend, walk during entire shift and to lift and/or move up to 150 lbs.
- Good visual acuity
- Must be a self-starter and have good organizational skills
- Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment
- Knowledge of and ability to use Pressure washers, Street sweepers, Scrubber machines
- Requires extensive standing, walking, lifting and bending
- Able to work a flexible schedule, including nights, weekends and holidays
- Able to communicate well in conversational English
