MidFull TimeEN
Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365 days a year.
We are driven by passion, togetherhood, responsibility and winning spirit. We know that an inspiring spread of unique abilities and personalities contribute to our dynamic culture and our success. Now, we are looking for a new talent to join our team.
As our Retail Operations Manager you will drive the operational excellence of our entire retail network. You will refine and implement efficient processes, strengthen daily store operations, and elevate the overall customer experience. By improving workflows, optimizing costs, leading OMNI‑channel readiness, and partnering closely with store teams and key stakeholders, you will ensure our stores operate with clarity, consistency, and strong performance across all markets.
You will join a dynamic and global organization where teamwork, passion and innovation are key to our success. The position is based at Peak Performance HQ in Stockholm and reports to the Head of Retail.
Key Responsibilities:
Develop and refine retail operational standards to ensure consistency and compliance across all stores.
Strengthen store productivity by improving workflows, communication, and support structures between stores and HQ.
Implement tools, dashboards, and processes to monitor and elevate key KPIs.
Lead improvements in inventory management, stock accuracy, and loss‑prevention routines.
Oversee high‑quality store openings/closures and ensure adherence to budgets.
Manage lease processes to secure optimal contract terms and cost efficiency.
Control and optimize operational OPEX across the retail network.
Coach and develop store teams in operational processes and performance.
Drive OMNI‑channel development and ensure operational readiness and integration.
Partner closely with Head of Retail and Regional Managers to improve performance, profitability, and customer experience.
Who we think you are:
A strong, motivational leader who coach teams toward high performance.
A clear communicator with excellent interpersonal and stakeholder‑management skills.
Analytical, data‑driven, and comfortable making decisions based on financial and operational insights.
Someone with ability to drive business growth and deliver against sales and operational KPIs.
A structured problem‑solver who thrives in a fast‑paced, dynamic retail environment.
Someone with a strong sense of ownership, accountability, and operational discipline.
A change‑leader who can guide teams through transformation and new ways of working.
Job Requirements:
Bachelor’s degree in Business, Retail Management, or a related field.
Several years of experience within DTC retail—ideally in sports, fashion, or lifestyle.
Proven experience leading multi‑store retail teams and driving operational excellence.
Strong understanding of retail operations, OMNI‑channel development, system integrations, and customer experience.
Hands‑on experience with retail systems (POS, ERP, WFM, inventory management) and digital process improvements.
Demonstrated ability to manage budgets, optimize costs, and improve KPIs.
Experience with lease management, store expansion, or retail construction is a strong advantage.
Background in process development, project management, and cross‑functional collaboration.
What we offer:
We offer you an inspiring work environment where our values of Passion, Togetherhood, Responsibility and Winning Spirit are at the core of everything we do, promoting creativity, teamwork, accountability, and progress. You get the opportunity to work with a great team that shares your passion for sports and outdoor life. We are on a growth journey, finding our line and building our future success. That provides interesting challenges and possibilities in all roles for the person who is curious and likes to get things done. We’re small enough for you to play a key role regardless of your position, but big enough to have a global presence. At Peak Performance, you get the best of both worlds.
To live our brand, we also offer:
Workout classes and yoga classes in our Training Box at HQ
Sports Hour – 1 hour training on Fridays (activity of your own choice)
Mountain house & Apartment in Åre. Available for rent and team activities.
Health care allowance – 3000 SEK per year
Pension advisory via Linder & Partners
Skandia Health Insurance
If our values inspire you and you share our passion for outdoor sports and products that combines style and performance, we want you to join our winning team. Apply now and unlock your freeride spirit!
