JOB PURPOSE Manage Handover & DLP operations to ensure customer satisfaction is observed at all stages throughout the handover and in living experience. Consistently engage contractors and key stakeholders in contributing towards the timely execution of unit delivery and customers requests and or escalations. ROLES AND RESPONSIBILITIES ·Project Delivery & Handover: Take ownership of the customer lifecycle, from project delivery to handover delivery and living experience by engaging closely with Project Controls & Property Management teams (Provis). ·Oversee Home Inspections and Orientations: Engage and drive the relevant teams to ensure thorough execution of home inspections and orientations are carried out, maintaining high standards and consistency. ·Address Customer Escalations: Manage and resolve customer escalations related to the status of their units and or defects in their properties to ensure they are promptly and effectively resolved. ·Qualify Units for Handover: Consistently engage with the relevant teams to assess and validate units to ensure they meet all criteria for a successful and smooth handover. ·Timely Delivery of Units: Engage with all internal stakeholders & teams to facilitate the timely delivery of units, ensuring all deadlines are met. ·Exceptional Handover Experience: Curate a superior handover experience by working closely with Customer Excellence teams in delivering delightful experiences. ·Drive Net Promoter Score: Enhance customer satisfaction and loyalty by continuously improving service quality and striving for excellence in all interactions. ·Collaborate Across Teams: Work closely with the Project Controls, Provis, and Customer Excellence teams to ensure alignment and execution of strategic objectives. ·Manage DLP: Efficiently manage DLP teams to ensure we continuously promote and deliver quibble free experience ·Strategic Planning: Contribute to strategic planning by providing insights and recommendations based on data and customer feedback. ·Service providers contracts: Manage and oversee service provider contracts, ensuring compliance with terms, timely renewals, efficient resolution of contractual issues, monitoring KPIs, handling payouts, maintaining governance standards, RELATED YEAR OF EXPERIENCE:Min of 8+ years of related experience in Real Estate FIELD OF EXPERIENCE:Real Estate Companies (UAE), Hospitality TECHNICAL AND INTERPERSONAL SKILLS·Proven experience in civil, MEP works·Strong analytical and problem-solving skills.·Excellent attention to detail and ability to maintain accuracy in a fast-paced environment.·Effective communication and interpersonal skills.·Proficiency in using quality assurance tools and methodologies. QUALIFICATION· Bachelor's degree in engineering (Civil, MEP or related fields).
