Assistant Retail Manager

The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League’s southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the new state-of-the-art practice facility Baptist Health IcePlex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful.

 An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program ‘Heroes Among Us’ honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.

Job Title: Assistant Retail Manager
Department: War Memorial
Reports To: Retail Manager
FLSA: Hourly
Employment Type: Full-Time
Location: FTL War Memorial

 

Job Summary:
The Florida Panthers seek an enthusiastic, creative, dedicated and highly organized individual for the Assistant Retail Manager position at the FTL War Memorial.  This position reports directly to the Retail Manager.

 

Essential Duties and Responsibilities:

• Works weekends and other days as schedule dictates
• Responsible for assisting in overall in venue retail at Pantherland the Florida Panthers flagship store and War Memorial Auditorium concert venue
• Drives sales and initiatives
• Utilizes reports to assist in loss prevention and reordering merchandise as sales dictate
• Maintains pro-shop as merchandised
• Training of all staff on business operations, skate and equipment fittings, skate sharpening and repairs
• Responsible for assisting in the recruitment, hiring, training and management of staff

• Coordinate and manage invoices, billing, purchasing and tracking departmental budgets
• Oversee and manage scheduling and payroll
• Additional projects tasks and events assigned

 

Supervisory Responsibilities:                           

The Assistant Manager will oversee all retail operations at the Baptist Health Iceplex & War Memorial Auditorium. They will assist and manage and are accountable for maintaining the pro-shop and concert merchandise store to the high standards set forth. This includes financial goals, business operations, customer service, and staffing.  The assistant manager will assist in operations at the Ice Den, FLA Live arena, and other business ventures as needed, and is responsible for aligning and working collaboratively with other departments.

 

Qualifications:

• Undergraduate degree in relevant field of study or equivalent combination of education and experience.
• Retail experience and ability to learn hockey and figure skating equipment fittings, repairs, and sharpening
• Must be highly organized with the ability to multi-task
• Self-starter with a high degree of enthusiasm, creative vision and ability to lead in a high-stress environment.
• Be able to make decisions in a fast-paced atmosphere.
• Must have strong interpersonal communication skills
  Proficient in RPRO, MS Word, Excel, Power Point and Outlook.

 

 

Position Type/Expected Hours of Work:
This is an hourly position. Must be able to work flexible hours, including nights, weekends and holidays as needed.

 

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.