About Fine Tours Group
Fine Tours Group (FTG) is a technology-enabled travel business operating a portfolio of Australia and New Zealand travel brands. We plan and deliver trips end to end for travellers and travel advisors, curating bespoke journeys, building multi-stop itineraries, managing bookings, and supporting customers from planning through to travel.
FTG is in a growth phase as we expand our reach across New Zealand and Australia. For customers and partners, that means making it easier for more people to experience these destinations through trips that are carefully curated and consistently delivered. For you, it’s a chance to join a business where your work has a visible impact, you’ll be trusted to act, and you’ll be backed by strong teamwork and clear pathways to grow as we scale.
About the role
Are you passionate about New Zealand and thrive on helping others experience its magic? Do you excel at problem-solving and providing exceptional on-the-ground support? If so, we are seeking a Customer Experience Coordinator to join our vibrant team in beautiful Wānaka.
In this exciting role, you will have exceptional administrative skills and be the crucial link between our international clients and the unforgettable adventures they're embarking on. You'll be the go-to person for ensuring their journeys run smoothly, offering assistance, and resolving any challenges that may arise with a warm and proactive approach.
This is a full time, 40 hour role and weekend/public holiday work is required.
Responsibilities
What we're looking for
Why you'll love working with us