JOB SUMMARY
The Pharmacist is responsible for proper management of the inventory and will adhere to the legal and ethical guidelines to ensure the correct and safe supply of medical products to the general public. The Pharmacist will supervise staff and ensure all guidelines are adhered to. In the dispensing, the Pharmacist will ensure that the patients are duly counseled. The Pharmacist will also monitor the sales of over-the-counter medical products and instruct patients on the use of medicines and medical devices. Specialist health checks, such as blood pressure monitoring and diabetes screening will be done.
DUTIES & RESPONSIBILITIES
PHARMACY SALES & MANAGEMENT
- Coach and motivate the staff of the Pharmacy to meet performance objectives and provide excellent service to internal and external customers.
- Maintain a risk log of the key risks which may impact the department and develops strategies to mitigate same.
- Represent the company in the media as required.
- Assist with policy and procedure (SOP) creation, implementation and review in conjunction with the management team in order to ensure business continuity
- Direct staffing, training, and performance evaluations to develop and control sales and marketing programs.
- Oversee employee relations and discipline administration.
- Dispensing prescription medicines to the public using approved scripts from doctors
- Ensuring that different treatments are compatible
- Checking dosage and ensuring that medicines are correctly and safely supplied and labeled
- Supervising the preparation of medication.
- Keeping a register of controlled drugs for legal and stock control purposes
- Liaise with doctors about prescriptions
- Counseling and advising the public on the treatment of minor ailments
- Advising patients of any adverse side-effects of medicines or potential interactions with other medicines/treatments
- Managing, supervising and training pharmacy support staff
- Assisting in Inventory and Receivables management of all stock under their immediate supervision
- Keeping up to date with current pharmacy practice, new drugs and their uses
- Sourcing items for patients as the need dictates
- Provide reports as required.
- Delivery of prescriptions to patients as necessary
LEADERSHIP & MANAGEMENT OF RESOURCES
- Support with the planning and implementation of tactics that will grow the business through increase access
- Ensure that set objectives are consistently met by the team
- Clearly define and communicate objectives to the team to set performance standard for each team member.
- Ensure set objectives are consistently met by the team.
- Consistently evaluate processed to consistently improve business processes.
- Resolve escalated customer concerns and queries in accordance with established service delivery standards.
- Develop and maintain collaborative relationships with key clients.
- Foster a customer-centric work environment by developing and implementing performance standards to enhance productivity.
- Provide a motivating work environment to support the team where necessary.
- Conduct performance assessments, probation and annual, within set deadlines.
- Assist in the training and development of staff by recommending training courses and establishing training schedules with the HR team.
- Develop team programmes to support the organisation’s business strategy.
- Coach and motivate team members to provide excellent service to internal and external customers.
- Foster a customer-centric work environment by developing and implementing performance standards to enhance productivity for each employee.
- Manage staff KPOs and conduct appraisals in accordance with the Schedule of Offenses with the guidance of the HR Department to ensure set objectives are consistently met by the team.
- Manage and direct team through sound personnel practices such as:
- Relevant and effective inductions
- Performance management
- Identifying training needs
- Coaching
- Issuing and administering continuous training on Department SOPs
- Administer discipline for breach of conduct and SOPs in accordance with company Schedule of Offences
ACCOUNTABILITY
Your role is satisfactorily performed when:
- Efficient management and compliance with regulations for all Pharmacy locations.
- Effective relationships are maintained with stakeholders
- Active supervision of assigned staff with prompt corrective action and commendation taken as necessary.
- Measurable KPO’s are established for all Staff and ensures timely conduct of performance appraisals for all staff.
Requirements
QUALIFICATIONS
- Tertiary degree in Pharmacy
- Registered Pharmacist
- Minimum 2 years dispensation experience.
Benefits
- Health Insurance
- Life Insurance
- Pension Plan
- Lunch Subsidy
- Others
