Order Experience Specialist (Afternoon/Evening Shift)

Department: Order Experience

Employment Type: Full Time

Location: Mississauga

Compensation: $40,000 / year

Description

This role works an afternoon/evening shift with the hours of work being 3:00pm - 11:30pm.

The Role

You're probably wondering what exactly an Order Experience Specialist is? A fair question it's a unique title, after all. It needs to be, because this is a unique position. Here's how it works: every day, thousands of customers place an order with us. Those orders need to be assembled, packaged, and shipped. So far, so good, right?

Here's where it gets tricky. See, our customers aren't a faceless mass of bank accounts. They're a highly dedicated, cult-like army of super fans. What made them so devoted? Simple: it's because dbrand's Order Experience Specialists are doing their job correctly.

Picking and filling an order? That's like breathing. It's involuntary, basically second nature. Your brain power is instead concentrated on a single objective: making sure the customer's order is unlike anything they've ever received. A box full of packing peanuts? An envelope full of glitter? Handwritten insults on post-it notes? Those are all great -- but we've already done them. Your job is to generate never-before-seen customer experiences... while also picking and filling orders.

Does the above paragraph describe you? Of course not. You don't work here... yet. We can change that. Who you are is irrelevant. What we care about is who you'll be, when given the tools, knowledge, and agency that will enable you to succeed. We need motivated, adaptable, and creative individuals who are committed to excellence, so that we can mold them into the Order Experience Specialists of tomorrow. If that's not you, save us all some time and close this window. If you're still with us... maybe the previous paragraph describes you after all.

The Environment

At dbrand, expect a clean, modern, well-lit warehouse with desks, chairs, and rows of inventory bins. The warehouse floor? You could eat off it. Should you? Who can say? We're not scientists. Instead, we're a team who works hard and plays hard. There's nothing we're more committed to than ongoing growth... other than unparalleled product quality and customer experience. 

What's in it for you? Well, unlike most companies, we actually care about the work we're doing. Our customers deserve no less than the absolute best. At dbrand, you have the opportunity to create once-in-a-lifetime purchase experiences for them. If you're someone who's creative, committed, and excited about our mission, you'll do more than thrive here.

Before you can get the opportunity to join our passionate, dynamic team and create unparalleled customer experiences through our order fulfillment process, you'll need to prove yourself. Let’s see if you’ve got what it takes…

The Characteristics

• Agile: You’re nimble. You’re adaptable. You thrive in an environment where priorities can change in an instant.
• Analytical: Your decisions are driven by only one thing: data. You continue to master all the tools necessary to surface insights.
• Collaborative: You enjoy purposeful meetings. You value the contributions and perspectives of your colleagues as much as you do your CEO.
• Curious: You’re eager to learn new concepts and master new skills. There’s no tool that’s useless in your arsenal.
• Demanding: You expect the performance of your team to be nothing short of flawless. 
• Disciplined: You never allow the details to slip, understanding that every bit of minutiae forms the bigger picture.
• Enthusiastic: You exhibit a contagious passion for creating unique customer experiences through your problem solving skills, high quality work, impeccable accuracy, and undeniable camaraderie.
• Innovative: You develop new approaches to complex problems.
• Perfectionist: You persist until the smallest detail has been optimized. Knows nothing less than 100%.
• Persistent: You’ve never failed. You’ve only experienced speed bumps on your path to success.
• Reliable: You live up to both verbal and written agreements. You can be trusted to work effectively, without oversight.

The Responsibilities and Qualifications

In order to make a positive impact as part of our team, your focus in this role will be to:

• Pick and pack customer orders using pick carts, RF Scanners, and WMS software in a fast-paced, high-volume warehouse setting. 
• Apply standardized packing procedures across a wide variety of product types and order combinations, preserving product integrity and optimizing the unboxing experience. 
• Be the final set of eyes ensuring that our customers receive packages that are up to our extremely high standard of quality and accuracy. 
• Correctly label, sort, and stage customer orders, ensuring smooth outbound operations.
• Maintain efficiency, working with a sense of urgency to meet department targets without compromising quality and accuracy. 
• Actively maintain a clean, organized, and safe work environment across all job functions, always upholding warehouse safety protocols. 
• Report inventory discrepancies, quality issues and operational concerns to leadership, suggesting improvements when possible.
• Identify and take action on opportunities to provide memorable experiences for our customers.
• Fulfill strange and unusual special instructions for orders (e.g. draw me a picture of Batman eating a snake, send me a hand-written insult, fill the envelope with rubber bands, etc.).
• Support cross-functional warehouse operations by pivoting to other tasks as needed, adapting quickly to changing priorities and business needs.

If you find a box you can’t check, stop reading and look for a company who demands less from their employees:

• Prior experience in customer service, hospitality, or warehousing is an asset.
• Creativity and inventiveness, abilities that will aid you in crafting a meaningful brand experience for our customers.
• Dexterity, resulting in speed while maintaining accuracy.
• Ability to pivot seamlessly between tasks and priorities.  
• An impeccable communication style - your grasp on the English language is flawless.
• Detail-oriented, self-sufficient, resourceful, organized, and proactive.
• The instinct to help teammates thrive and the openness to learn from past experiences.
• The ability to solve complex problems (or know where to find the answer).
• Commitment to long-term growth and learning opportunities.
• Insights and engagement with the current state of smartphone and mobile technology.

The Moment of Truth

The job starts at $40,000 per year with health, dental, vision, profit-share and GRSP benefits. We’re located a few minutes west of Pearson Airport.

Still think you have what it takes to ensure that we're getting orders out efficiently, accurately, and to the flawless standard our customers have come to expect? 

To be perfectly honest, we doubt it.

You’re welcome to prove us wrong. 

Vacancy Status Disclosure: This job posting is a backfill for an existing role.