The Opportunity:
As a Customer Experience Representative, you’ll be the voice of our brand—supporting customers throughout their order journey while delivering thoughtful, personalized service. You’ll assist with order questions, shipping updates, product details, damages, and returns, and collaborate with internal teams to ensure a seamless experience from start to finish.
We’re known for exceptional service, and we’re looking for someone who takes pride in their work, pays attention to the details, and enjoys helping customers feel valued and supported.
Position Summary:
This role is ideal for someone who enjoys working with people, communicating clearly, and representing a premium brand with professionalism and warmth. You’ll support customers across phone, chat, and email while helping create a consistently elevated and positive experience.
What You’ll Do:
What We’re Looking For:
Why You’ll Love Working Here:
About Lumens:
As North America’s premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a discerning edit of modern lighting, furniture, and décor. Sourcing more than 400 of the most exceptional international design brands, our curated product assortment features iconic European collections as well as niche artisan creations. Our team includes certified interior designers and ALA-certified product specialists, and we’re looking for fellow design enthusiasts to join our team.
Since June 2021, Lumens has been part of Flos B&B Italia Group, a leading global high-end design group operating a portfolio of legacy brands in the world of luxury furnishings and lighting. Driven by a purpose of “We design for a beautiful life,” the Group includes some of the most distinctive European cultural heritage products and designs for the planet, people, and culture. The Group includes FLOS, B&B Italia, Louis Poulsen, Maxalto, Arclinea, Azucena, FENDI Casa, Audo Copenhagen, and Lumens.
Commitments:
People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter most.
Location: Sacramento, CA – This is an in office role
Compensation: $20/hr.
Benefits: access to health benefits + 401k + 3 weeks annual paid time off