Ready to thrive with one of Australia’s fastest-growing, most innovative tech companies on the sunny Gold Coast?
We're not just any tech company; we're an award-winning powerhouse on a mission to revolutionise the automotive industry.
Are you a natural leader who thrives on turning high-level strategy into seamless daily execution? We are looking for a high-energy Operations Assistant Manager to champion our Contact Centre teams.
About the role:
- You will be the primary point of contact for our operations team members, fostering a culture of accountability, growth, and high performance.
- Coach and mentor the Operations team through performance tuning, career development, and daily stand-ups to keep morale in top gear.
- You’ll own the performance review cycle, transforming appraisals into strategic pit stops that align individual goals with our rapid growth.
- Take the wheel of daily workflows and rosters, ensuring high-precision booking accuracy and keeping our Service Level Agreements (SLAs) firmly on track.
- Identify system pain points and implement scalable, best-practice workflows to keep us lean and efficient.
- Translate senior management’s roadmap into actionable plans, supporting the Operations Manager in navigating change and hitting OKR milestones.
- Track departmental KPIs, forecast volumes, and provide detailed reporting to key stakeholders to steer the business toward peak profitability.
- Monitor and manage our communication channels to ensure our partners are supported, informed and equipped for success.
- Take control of escalations and refine internal processes.
- Uphold our QA standards and take full ownership of reporting on team metrics and quality benchmarks.
- Live and breathe our company values and actively contribute to a positive, high-energy team culture.
About you:
- Proven experience in the driver’s seat of Contact Centre leadership. You bring deep expertise across customer experience, sales, and account management, paired with a sophisticated approach to people performance and a solid grasp of Fair Work compliance.
- If you’ve got a background in Automotive or Fleet, you’re already in the fast lane. This experience will be highly regarded.
- You don’t just look at a dashboard; you hear the engine. You see the story behind the data and use those insights to overhaul departmental performance.
- A smooth operator with excellent verbal and written skills, highly proficient in modern tech stacks and AI-driven communication platforms.
- You thrive in high-speed, rapidly changing environments where being flexible and nimble is a prerequisite. You are an expert at removing roadblocks and pivoting strategies quickly to ensure your team has a clear run to their targets.
Perks:
We’re an inclusive and flexible workplace, and our perks and culture are pretty sweet (if we say so ourselves).
We offer:
- Take advantage of discounted car servicing and even enjoy a paid day off on your birthday, because you deserve it!
- Opportunity to excel in your career through ongoing learning and development from our internal Guruversity program.
- Bask in the contemporary charm of our industrial office, just a stone's throw away from the beach and public transport, complete with cozy chillout spaces and all-around good vibes.
- Park your worries (and your wheels) with free secure parking, bike racks, surfboard racks, and there's even a pool table for those well-deserved breaks.
- Dive into a calendar packed with exciting team events led by our dedicated Culture Crew.
At AutoGuru, we're laser-focused on assembling top-tier teams comprised of outstanding individuals who embody our core values: 'here to help', 'move with purpose', 'think 10x', 'play as a team', 'numbers over hype', and 'innovative for the future'. If this sounds like your kind of gig, we'd love to hear from you!
How to apply:
Submit your resume and cover letter via Seek, outlining why you’re the best fit for the role. Applications close at 5pm on Friday, 20th March.
We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.
Please note, only shortlisted candidates will be contacted.
Connect with us on our socials!
Instagram: @autoguru
Facebook: @autoguru.com.au
LinkedIn: @Autoguru
