Progyny Care Advocate (PCA), Leave and Benefits

Thank you for considering Progyny!

The Role of Leave and Benefits SME deliver a unique experience to our members that's creates a low-pressure actionable experience and builds confidence on what members can tackle in the moment and provide time to think through future should do’s and to do’s while they grow their family.

Role description...

• Support members with compassion and expertise by guiding them through their employer benefits and time‑off plans during inbound calls, emails, and secure messages.

• Collaborate with internal cross functional teams to create a holistic approach that transitions well throughout our product line offerings.

• Provide clear, comprehensive education on employer benefits—including healthcare, financial protection, leave programs, tax‑saving plans, supplemental benefits, and state leave policies—ensuring each member feels confident and supported.

• Deliver low pressure benefits guidance that reduces stress, helps members focus on what matters most, and provides meaningful, in‑the‑moment support during their family‑building journey.

• Empower members with actionable next steps by offering accurate, personalized benefits of education rooted in a strong understanding of employer leave and state leave coordination.

What you'll do...

• Build trusted connections with members by educating them on their employer benefits and helping them make informed, confident decisions.

• Onboard members seamlessly by capturing demographics, verifying eligibility, and using Progyny’s knowledge‑based tools to explain their benefits clearly.

• Increase awareness and use of Progyny’s product lines to ensure members receive the fullest support through life’s biggest moments.

• Deliver concierge‑level service across all communication channels—phone, email, and secure messaging—to connect members with the resources they need.

• Contribute to projects that enhance the member experience, create valuable content, and help shape a program that turns users into enthusiastic Superfans.

• Provide proactive, easy‑to‑follow instructions to help members enroll in, adjust, or apply for employer‑sponsored benefits.

• Collaborate with cross functional teams to build better business processes, internal controls, and advocacy for the program.   

• Build relationships with internal teams to resolve member concerns and address escalations with care and professionalism.

• Grow continuously by engaging with internal learning opportunities and applying new skills to strengthen the member experience.

About you...

You bring a strong understanding of core employer benefit plans—including healthcare, adoption reimbursement, supplemental benefits, emotional/work‑life support resources, and time‑off programs. You also offer:

• 2+ years of experience in benefits administration

• Bachelor’s degree in Human Resources, Business, or a related field

• Professional certification preferred, such as CEBS, GBA, or SHRM

• Exceptional customer service skills, with the ability to communicate clearly, compassionately, and concisely

• Strong interpersonal and conflict‑resolution skills, helping you navigate sensitive situations with professionalism

• The ability to work independently, make sound decisions, and exercise good judgment

• Knowledge of the fertility industry (a plus, but not required)

• Flexibility to work assigned shifts (specific times to be determined)

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group 

• Menopause and midlife care

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellness support  

• Paid time off, including vacation, sick leave, personal days and summer flex time  

• Company equity  

• Bonus program  

• 401(k) plan with company match

• Access to on-demand legal and financial advice   

• Learning and development programs to help you grow professionally and a mentorship program

• Company social events to include annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the hourly salary [wage] for NYC-based applicants is: $28.00/hour - $31.00/hour There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.   

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. 

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com. 

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