Customer success manager, North America

ABOUT US

Founded in 2016, Heimdall Power is on a mission to make the world’s power grids smarter and more resilient. Today, more than 50 utilities across 20 countries rely on us to get more out of their grids—boosting performance, preventing outages, protecting critical infrastructure, and staying ahead of regulations.

At the heart of what we do is the award-winning Neuron™, our hardware sensor device that mounts directly on power lines. With plug-and-play software, advanced communication tech, and drone-based installation, our solution is designed to be simple to deploy and powerful in action. From dynamic line rating (DLR) and ambient adjusted rating (AAR) to asset health monitoring, our solution is proven to help utilities optimize the power grid and fuel better lives. 

THE POSITION

We are seeking a technically proficient, proactive and customer-oriented Customer Success Manager to be based out of our North American headquarters in Charlotte, North Carolina. In this role you will ensure customers maximize the value of our grid intelligence solution while identifying opportunities for strategic expansion. This role requires a strong technical background in the power transmission and distribution domain with proven experience leading customer-facing proof of concepts (PoCs), campaigns, and strategic partnerships.

Customer Relationship Management:

• Build and maintain strong relationships with North American Heimdall Power customers to understand and address their technical, commercial operational, and regulatory needs.

• Act as a primary point of contact for all customer inquiries for existing customers.

Value Realization and Expansion:

• Enable and accelerate data integration within customer operations and planning by serving as a knowledgeable guide and technical integration point for technical and non-technical stakeholders.

• Identify opportunities to expand our footprint within existing customer accounts and proactively drive revenue growth.

Customer Onboarding & User Adoption:

• Successfully onboard customers onto Heimdall Cloud, ensuring a smooth transition and alignment with their objectives.

• Co-build and orchestrate a customer business case and/or proof of concepts (PoCs).

Customer Advocacy:

• Act as the voice of the customer within Heimdall Power, translating complex customer input and requirements into actionable insights for executive leadership, R&D, Product, and Delivery teams.

• Collaborate with cross‑functional teams (Sales, Product, R&D, Operations) to deliver superior customer experiences.

Performance Monitoring:

• Track customer KPIs and proactively address challenges to optimize value realization.
  

QUALIFICATIONS AND SKILLS

What you will bring to the team:

• A proven ability to manage multiple projects, PoCs, pilots, and customer interactions simultaneously.

• A proactive, solution-oriented mindset and a deep sense of pride and ownership in everything you do.

• A deep technical understanding of grid infrastructure, transmission/distribution systems, and/or asset monitoring technologies.

• A relationship‑driven, trustworthy personality, and an ability to communicate with stakeholders at all levels, from C-level executives to field engineers.

• 5+ years’ experience in technically oriented, customer-facing role, such as account management, customer success, sales engineering, or solution architecture. At least three years of experience in the power/utility sector.

• A bachelor’s or Master’s degree in Technology, engineering, or a related field is preferred.

BENEFITS AND PERKS

• A competitive, comprehensive compensation package, including:

  • 401(k) matching

  • Dental, health, and vision insurance

  • Generous paid time off

• An energetic and dynamic workplace environment

• An opportunity to engage with cutting-edge technology and directly help utilities optimize the power grid and fuel better lives

• Professional development rooted in a shared purpose to advance the world’s most critical infrastructure, the power grid

APPLY HERE

Take ownership from concept to deployment. Collaborate across hardware, test, and production. Build firmware that matters.

Apply now and help shape the intelligent infrastructure powering tomorrow’s energy systems.

Applications will be reviewed on a rolling basis until March 8.