The Slate Optimization Specialist serves as the primary point of contact for troubleshooting, diagnosing, and resolving system related issues impacting Admissions Advisors and Enrollment Advisors. This role ensures the Slate CRM operates efficiently, accurately, and in alignment with institutional recruitment and enrollment strategies.By identifying workflow challenges, correcting data discrepancies, resolving communication errors, and implementing system enhancements in collaboration with the Slate Team, the Slate Optimization Specialist strengthens operational effectiveness and supports a seamless recruitment experience. Through proactive monitoring and continuous improvement efforts, this position enables admissions and enrollment teams to focus on relationship-building and student engagement without disruption.The Slate Optimization Specialist plays a critical role in ensuring operational continuity for admissions and enrollment teams. By resolving system challenges efficiently and implementing strategic improvements, this position enhances productivity, safeguards data integrity, and strengthens the institution’s ability to recruit, enroll, and support prospective students effectively.Primary Responsibilities: 1. System Troubleshooting & Support
Serve as the first-line support resource for Slate-related issues raised by Admissions and Enrollment Advisors.
Investigate and resolve workflow errors, data inconsistencies, and system configuration challenges.
Diagnose root causes of recurring technical issues and implement sustainable solutions.
Maintain clear documentation of issues, resolutions, and system updates.
2. Workflow Optimization & Process Improvement
Analyze existing Slate processes and identify opportunities to improve efficiency and usability.
Recommend and implement workflow enhancements to streamline recruitment and enrollment operations.
Collaborate with stakeholders to redesign processes that improve system performance and user experience.
Test and validate system changes prior to deployment.
3. Data Integrity & Quality Assurance
Monitor data accuracy and consistency across Slate records.
Identify and resolve duplicate records, mapping errors, and integration discrepancies.
Support reporting accuracy by ensuring clean and reliable system data.
Develop and maintain quality control protocols to prevent recurring issues.
4. Communication & Collaboration
Partner closely with the Senior Director of Slate Strategy to align system improvements with strategic enrollment goals.
Work collaboratively with IT, marketing, and operations teams to ensure seamless system integrations and communications.
Translate technical concepts into clear, user-friendly guidance for admissions and enrollment staff.
Provide training and documentation to support effective system usage.
5. Continuous Improvement & Strategic Support
Proactively identify trends in user issues to recommend scalable system solutions.
Support new feature implementation and system upgrades within Slate.
Contribute to long-term Slate roadmap planning and optimization initiatives.
Stay current on Slate best practices and emerging CRM functionality.
Qualifications:
Bachelor’s degree or equivalent professional experience.
Experience working with CRM systems; Slate experience strongly preferred.
Demonstrated ability to troubleshoot system issues and analyze workflows.
Strong attention to detail and data accuracy.
Excellent communication and problem-solving skills.
Preferred:
Experience in higher education admissions or enrollment operations.
Familiarity with data integrations, reporting tools, and automation processes.
Experience leading process improvement initiatives.
Competencies:
Analytical thinking and technical aptitude
Process orientation and systems mindset
Strong customer service orientation
Collaborative and cross-functional partnership
Initiative and proactive problem-solving
Position Information:
The regular schedule for this role is Monday – Friday, from 9am -6pm. This is subject to change based on department needs.
The pay range for this position is $70,000 - $80,000
This position is subject to a background check upon a conditional offer of employment and a reference check.
Diversity and Qualifications:AMDA is fully committed to diversity, inclusivity, and equity throughout the teaching and learning process. We encourage applications from individuals who have extensive experience working with students from diverse backgrounds. Successful candidates will have a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of our students, including disabilities that may affect students' development and learning styles. Members of traditionally underrepresented groups are encouraged to apply.AMDA provides equal employment opportunities to all employees and applicants for employment in which no person is subjected to discrimination or harassment on the basis of actual or perceived race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other basis protected by federal, state, or local laws. This policy applies to all aspects of employment, including, but not limited to, recruiting, hiring, placement, supervision, promotion, working conditions, termination, layoff, demotion, transfer, compensation, and training.
