Mac Endpoint Systems Administrator

Nemours Children's Health is seeking a Mac Endpoint Systems Administrator to join our Information Systems team.  

The Mac Endpoint Systems Administrator is responsible for the administration, configuration, and support of macOS devices across the enterprise. This role focuses on Apple endpoint management using Jamf Pro as our modern management platform. The position ensures that all Mac devices meet organizational standards for performance, security, and compliance, while providing advanced technical support and automation solutions.

• Administer and maintain Jamf Pro for macOS device lifecycle management, including enrollment, configuration, patching, and compliance enforcement.
• Develop and deploy policies, profiles, and scripts to automate Mac management tasks and enforce security standards.
• Collaborate with Information Security to ensure macOS devices adhere to organizational compliance requirements (encryption, OS updates, application controls).
• Provide tier-3 support for Mac-related incidents and requests, including troubleshooting hardware, OS, and application issues.
• Integrate Jamf with other enterprise systems (e.g., Intune, identity management, network security tools).
• Maintain documentation, SOPs, and knowledge articles for Mac support processes.
• Monitor and report on compliance, device health, and update status using Jamf and related tools.
• Participate in planning and execution of OS upgrade cycles and application deployment strategies.
• Assist with vendor coordination for Apple hardware procurement and lifecycle management.

Job Requirements

• Associate's degree in Information Technology, Computer Science, or related field and a minimum of three (3)+ years of experience required. Bachelor's Degree preferred.  Minimum of five (5)+ years experience required in lieu of degree.
• Minimum 3+ years of experience managing macOS devices in an enterprise environment.
• Hands-on experience with Jamf Pro administration and MDM best practices.
• Strong knowledge of macOS architecture, security frameworks, and Apple ecosystem integration.
• Scripting proficiency (e.g., bash, Python) for automation and custom workflows.
• Familiarity with identity management, network security, and compliance standards.

Preferred Qualifications

• Jamf 300 or 400 certification.
• Experience integrating Jamf with Microsoft Intune or other enterprise platforms.

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Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. duPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.