MidFull TimeEN
Dispute and Chargeback Analyst
Eastwood, Philippines
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As an AML Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
What You’ll Do:
Investigate and resolve credit card disputes in accordance with Reg Z and internal policies.
Manage AMEX chargeback processing, including analyzing transactions, preparing representments, and responding to chargeback inquiries.
Review transaction histories, merchant documentation, and customer statements to determine validity of claims.
Maintain accurate records of dispute cases and ensure timely reporting to meet regulatory and client requirements.
Collaborate with internal teams (e.g., Fraud, Risk, Operations) to escalate complex disputes and mitigate financial loss.
Ensure compliance with relevant banking and card network regulations.
Provide insights and recommendations to improve dispute resolution processes.
Monitor trends in disputes and chargebacks, highlighting potential areas of risk.
What We’re Looking For:
2–3 years of experience in Reg Z disputes investigations and AMEX chargeback processing.
Strong understanding of credit card networks, dispute lifecycle, and chargeback regulations.
Detail-oriented with strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite; experience with dispute/chargeback management tools is a plus.
Ability to work independently and collaboratively in a fast-paced environment.
